IT Helpdesk Intern: Solve Tech for Biotech Teams

AbCellera; Vancouver; On-site; CAD 37,000 - 48,000; Full time

Job summary

AbCellera is seeking a highly-motivated IT Helpdesk Intern to join our Vancouver IT team for an eight-month term starting January 2027. You will gain hands-on experience supporting employees, configuring new computers, and maintaining office hardware across Vancouver locations.

Ideal candidates have 2+ years of post-secondary IT education, experience with Windows or MacOS troubleshooting, and an understanding of cybersecurity best practices.

Qualifications

• 2+ years of post-secondary education in IT/computing.
• Experience troubleshooting Windows and/or MacOS.
• Knowledge of cybersecurity best practices.
• Strong communication and documentation skills.

Responsibilities

• Respond to IT support requests from employees via in-person, email, or ticketing system.
• Manage user accounts and software subscriptions.
• Configure new computers and deploy profiles.
• Maintain printers, scanners, and office hardware in Vancouver locations.
• Assist with IT inventory maintenance.
• Troubleshoot system and network issues and escalate when needed.
• Support ad hoc IT projects.

Skills

IT support

Windows troubleshooting

MacOS troubleshooting

Cybersecurity basics

Communication skills

Documentation

Education

Post-secondary IT education (2+ years)

Job description

AbCellera is seeking a highly-motivated IT Helpdesk Intern to join our Vancouver IT team for an eight-month term starting January 2027. You will gain hands-on experience supporting employees, configuring new computers, and maintaining office hardware across Vancouver locations.

Ideal candidates have 2+ years of post-secondary IT education, experience with Windows or MacOS troubleshooting, and an understanding of cybersecurity best practices.