IT Coordinator Project Intern

ventureLAB; Markham; On-site; CAD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Monthly Travel Allowance

Meal Allowance

Job summary

ventureLAB is seeking an IT Coordinator Project Intern to lead a 16-week digital infrastructure initiative in Markham, Ontario. The role focuses on optimizing IT workflows, device management, and technical support for staff and hardware incubator members.

The intern will work under the IT lead, gaining hands-on experience in enterprise IT operations, systems administration, and technical support within Canada’s premier innovation ecosystem.

Qualifications

• Experience with Google Workspace and Microsoft 365 administration.
• Strong problem-solving abilities with structured diagnostic approaches.
• Excellent time-management and ability to handle multiple priorities.

Responsibilities

• Audit internal IT assets (hardware, software licenses, cloud assets) and update the inventory.
• Streamline helpdesk workflows and create automated self-service guides for staff and incubator members.
• Refine onboarding/offboarding workflows including hardware provisioning and access controls.
• Assist with network, AV setup, and workstation readiness in the Innovation Space Centre.
• Draft internal IT security documentation and best practices to ensure data protection.

Skills

Hardware Troubleshooting

Network Fundamentals

Cloud Administration

Windows

macOS

ChromeOS

Linux

Job description

ventureLAB is seeking an IT Coordinator Project Intern to lead a time-bound digital infrastructure initiative within our high-growth hardware and software innovation hub. Working under the guidance of the IT lead, the intern will focus on a defined 16-week roadmap to optimize internal IT workflows, streamline device management, and enhance technical support for both internal staff and hardware incubator members. This is an ideal opportunity for a tech-savvy student or early-career professional looking to gain hands-on experience in enterprise IT operations, systems administration, and technical support within Canada's premier innovation ecosystem.

Project Scope & Key Deliverables

The intern will be responsible for the following milestones during their term:

• Systems & Device Audit: Conduct a comprehensive audit of internal hardware, software licenses, and cloud assets (Google Workspace, Microsoft 365, and specialized tools) to create an updated IT asset inventory.
• Helpdesk & Workflow Automation: Streamline day-to-day IT support ticketing processes, identifying repetitive technical issues and building automated self-service guides for staff and founder members.
• Onboarding & Offboarding Infrastructure: Refine and document technical onboarding/offboarding workflows, ensuring seamless provision of hardware, access credentials, and security permissions.
• Network & Space Support: Assist with the maintenance and troubleshooting of network connectivity, audio/visual setup, and workstation technical readiness within the Innovation Space Centre (ISC).
• Cybersecurity & Best Practices: Research and draft internal IT security documentation and best-practice guides to ensure compliance and data protection across all digital touchpoints.

Qualifications & Skills

• Technical Foundation: Practical knowledge of hardware troubleshooting, network fundamentals (Wi-Fi, LAN, VPN), enterprise cloud administration (Google Workspace and Microsoft 365), knowledge of Windows, macOS, ChromeOS, and Linux.
• Analytical Mindset: Strong problem-solving abilities with a structured approach to diagnosing technical issues and documenting solutions.
• Organizational Agility: Excellent time-management skills with the ability to manage multiple technical priorities and meet project milestones under minimal supervision.
• Service Mentality: Clear, empathetic written and verbal communication skills to support non-technical users and collaborate effectively across teams.
• Ecosystem Interest: A strong interest in hardware technology, IT operations, and the Canadian startup ecosystem.

Project Terms & Support

• Project Duration: 16 weeks.
• Hours: 35 hours per week.
• Compensation & Support: To mitigate personal financial impact for those commuting to or working alongside the ventureLAB team in Markham, all participants qualify for a Monthly Travel and Meal Allowance of up to $1,000.00, issued through semi-monthly reimbursements of up to $500.00.
• Work Model: Onsite (Markham, Ontario), 5 days a week.

Human-Centric Review:

We value the human touch. ventureLAB does not use AI for screening or reviewing candidate applications. Every submission is reviewed directly by a member of our team.

Accommodations (AODA):

ventureLAB is committed to an inclusive and barrier-free recruitment process. If you require any accommodations during the application or interview stage, as per the Accessibility for Ontarians with Disabilities Act (AODA), please let us know in your application or contact us directly.