IT Hardware Support Technician (L1)

Venture Co; Markham; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

RRSP program

Profit-sharing plan

Benefits package

Job summary

Venture is seeking an L1 Hardware Support Technician to join our IT services team in Markham. The role focuses on diagnosing and repairing PC and Apple hardware, configuring Windows and Mac systems, and handling onsite client work with a strong emphasis on customer service.

We value hands-on hardware expertise, effective communication, and the ability to multi-task in a fast-paced environment. The position is full-time with a standard weekday schedule and opportunities to grow within a growing

Qualifications

• 1+ year experience diagnosing and repairing hardware issues on PC and Apple devices.
• Knowledge of PC hardware, Windows and MacOS.
• Printer hardware knowledge and printer drivers familiarity.
• iOS and MacOS troubleshooting experience.
• Valid driver’s license required.
• Ability to lift up to 50 lbs.
• Full-time, Monday–Friday, 9:00 AM–5:30 PM.

Responsibilities

• Diagnose and resolve tickets within SLA.
• Diagnose and replace major hardware components for Windows and Apple devices.
• Maintain Apple & Lenovo certifications and training.
• Configure Windows and Mac setups for clients.
• Perform onsite client work and in-lab tasks at Venture’s office.
• Coordinate with vendors and third parties as needed.
• Document ticket progress and resolutions for billing/review.
• Serve as liaison between account and technical teams.
• Meet SLA targets while maintaining high client service.
• Support technician and account teams to boost client satisfaction.
• Identify opportunities to improve hardware repair processes.
• Perform other tasks as required by management.

Skills

Hardware troubleshooting

Windows & MacOS

Customer service

Time management

Communication

Tools

Office 365

VPN

Printer drivers

iOS/macOS troubleshooting

Job description

Venture is a growing IT managed service provider that provides end-to-end managed IT services for corporate clients. Our mission is to empower businesses by providing seamless IT. With over 35 years of market experience, we've partnered with clients to customize IT solutions in financial, legal, advisory, and manufacturing industries.

It's an exciting time at Venture as we are expanding and rebranding. If your ideal workplace is a small office with a tightly knit group of co-workers we encourage you to apply.

The Role

We're currently looking for an L1 Hardware Support Technician to join our team! This opportunity is ideal if you're someone who wants to grow your career as an IT expert, enjoys geeking out on the latest tech hardware/software releases, and are passionate about helping others.

What you'll be doing

• Diagnosing and resolving tickets within client service level agreement time frame
• Diagnosing and replacing major hardware components for standard Windows and Apple devices
  
• Maintaining all required Apple & Lenovo certifications and training programs
• Configuring and customizing Windows and Mac setups for clients
  
• Performing the above functions onsite at client sites and in-lab at Venture’s office
• Managing communication between vendors and other third-parties as required
• Documenting ticket progress and resolution notes for client billing or review
• Acting as the liaison between the account and technical team to clients when required
• Meeting client service level agreement targets while maintaining a high level of client service
• Supporting technician and account teams to ensure client satisfaction
• Working with the team lead to identify opportunities to improve our hardware repair team
• Performing other tasks, based on management requirements

What are the requirements

• 1+ years of experience in a hardware technician role diagnosing and repairing hardware issues in PC and Apple devices
• Support knowledge of PC hardware, Microsoft operating systems and knowledge of standard business software such as Office 365 and VPN applications
• Support knowledge of printer hardware and printer related software such as printer drivers
• Support knowledge of iOS and MacOS devices, as well as iOS/MacOS troubleshooting
• Knowledge and experience performing PCB repairs is considered an asset
• Strong client service skills – communication and problem solving
• Ability to work with non-technical users - simplifying complex information
• Ability to multi-task, prioritize and manage time effectively
  
• Ability to lift heavy objects up to 50 lbs.
• Valid Driver’s license is required
• This is a full-time, permanent position, working Monday to Friday 9AM-5:30PM
  

What's in it for you

• The opportunity - we're a growing company on a mission to make IT seamless, so we operate at a fast pace that will keep you challenged and growing
• Competitive salary - base salary, group RRSP, and profit-sharing plan
• Learning and development - chance to wear multiple hats and develop your technical skills working with clients from various industries (finance, legal, advisory, retail etc.)
• Comprehensive benefits - extended health, dental, and vision benefits
• Flexibility - flexible work schedule to balance personal and work life
• Work and play - our office is made up of veteran IT professionals but our team embraces a family environment that is friendly, approachable, and fun (we have regular socials outings)

What we value

• Entrepreneurs - we are self-starters and people who enjoy challenges
• Learners and teachers - we are teachers by nature but never stop learning - we provide financial support for our team to take on learning courses and position our team's personal development
• Technology enthusiasts - we get paid to geek out on the latest products, updates and releases for our client partners
• Work-life balance - we understand the demands outside of work and are adaptable in helping you balance personal life and work with flexible schedules
• Coworkers are family - we are second generation owners that believe work truly is our second home. We try to foster an environment of openness and shared responsibility by giving back to our team through a profit-sharing plan and investing in our team's personal development