Hardware Support Technician

Venture Co; Markham; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Group RRSP

Profit-sharing plan

Extended health, dental, and vision

Flexible work schedule

Team social events

Job summary

Venture is a growing IT managed service provider in Markham, Ontario. We are seeking an L1 Hardware Support Technician to diagnose and repair hardware on PC and Apple devices, configure Windows and Mac setups, and support clients onsite and in-lab.

This full-time role offers competitive salary, group RRSP, profit-sharing, and comprehensive benefits, with a flexible schedule. You will work with veteran IT professionals in a friendly, collaborative environment.

Qualifications

• 1+ years of hardware diagnostics and repair on PC and Apple devices.
• Knowledge of PC hardware and Microsoft operating systems.
• Familiarity with Office 365 and VPN applications.
• Knowledge of printer hardware and drivers is a plus.
• Excellent communication and problem-solving skills for non-technical users.

Responsibilities

• Diagnose and resolve tickets within SLA targets.
• Diagnose and replace major hardware components for Windows and Mac devices.
• Maintain Apple and Lenovo certifications and training.
• Configure Windows and Mac setups for clients.
• Work onsite at client sites and in the in-lab at Venture's office.
• Coordinate with vendors and third parties as needed.
• Document progress and resolution notes for billing/review.
• Act as liaison between account and technical teams as required.
• Support team to achieve client satisfaction and service targets.

Skills

PC hardware

Apple hardware

Customer service

Communication

Problem solving

Tools

Office 365

VPN applications

Printer drivers

Job description

Venture is a growing IT managed service provider that provides end-to-end managed IT services for corporate clients. Our mission is to empower businesses by providing seamless IT. With over 35 years of market experience, we've partnered with clients to customize IT solutions in financial, legal, advisory, and manufacturing industries.

It's an exciting time at Venture as we are expanding and rebranding. If your ideal workplace is a small office with a tightly knit group of co-workers we encourage you to apply.

The Role

We're currently looking for an L1 Hardware Support Technician to join our team! This opportunity is ideal if you're someone who wants to grow your career as an IT expert, enjoys geeking out on the latest tech hardware/software releases, and are passionate about helping others.

What you'll be doing

• Diagnosing and resolving tickets within client service level agreement time frame
• Diagnosing and replacing major hardware components for standard Windows and Apple devices
  
• Maintaining all required Apple & Lenovo certifications and training programs
• Configuring and customizing Windows and Mac setups for clients
  
• Performing the above functions onsite at client sites and in-lab at Venture's office
• Managing communication between vendors and other third-parties as required
• Documenting ticket progress and resolution notes for client billing or review
• Acting as the liaison between the account and technical team to clients when required
• Meeting client service level agreement targets while maintaining a high level of client service
• Supporting technician and account teams to ensure client satisfaction
• Working with the team lead to identify opportunities to improve our hardware repair team
• Performing other tasks, based on management requirements

What are the requirements

• 1+ years of experience in a hardware technician role diagnosing and repairing hardware issues in PC and Apple devices
• Support knowledge of PC hardware, Microsoft operating systems and knowledge of standard business software such as Office 365 and VPN applications
• Support knowledge of printer hardware and printer related software such as printer drivers
• Support knowledge of iOS and MacOS devices, as well as iOS/MacOS troubleshooting
• Knowledge and experience performing PCB repairs is considered an asset
• Strong client service skills – communication and problem solving
• Ability to work with non-technical users - simplifying complex information
• Ability to multi-task, prioritize and manage time effectively
  
• Ability to lift heavy objects up to 50 lbs.
• Valid Driver's license is required
• This is a full-time, permanent position, working Monday to Friday 9AM-5:30PM
  

What's in it for you

• The opportunity- we're a growing company on a mission to make IT seamless, so we operate at a fast pace that will keep you challenged and growing
• Competitive salary- base salary, group RRSP, and profit-sharing plan
• Learning and development- chance to wear multiple hats and develop your technical skills working with clients from various industries (finance, legal, advisory, retail etc.)
• Comprehensive benefits- extended health, dental, and vision benefits
• Flexibility- flexible work schedule to balance personal and work life
• Work and play- our office is made up of veteran IT professionals but our team embraces a family environment that is friendly, approachable, and fun (we have regular socials outings)

What we value

• Entrepreneurs- we are self-starters and people who enjoy challenges
• Learners and teachers- we are teachers by nature but never stop learning - we provide financial support for our team to take on learning courses and position our team for long-term success
• Technology enthusiasts- we get paid to geek out on the latest products, updates and releases for our client partners
• Work-life balance- we understand the demands outside of work and are adaptable in helping you balance personal life and work with flexible schedules
• Coworkers are family- we are second generation owners that believe work truly is our second home. We try to foster an environment of openness and shared responsibility by giving back to our team through a profit-sharing plan and investing in our team's personal development