IT Hardware Support Technician – Level 1

Jobtailor; Markham; On-site; CAD 42,000 - 60,000; Full time

Job summary

Jobtailor in Markham, Ontario seeks a hardware technician to diagnose and repair hardware issues on PC and Apple devices, configure setups, and provide onsite support at client sites and in-lab.

You will maintain certifications, collaborate with account and technical teams, document ticket progress, and ensure SLA targets while delivering high-quality client service. A valid driver’s license and lifting up to 50 lbs are required, with a Monday–Friday 9:00 AM–5:30 PM schedule.

Qualifications

• 1+ years of experience in a hardware technician role diagnosing and repairing hardware issues in PC and Apple devices.
• Support knowledge of PC hardware and Microsoft operating systems.
• Knowledge of standard business software such as Office 365 and VPN applications.
• Knowledge of printer hardware and printer-related software such as printer drivers.
• Support knowledge of iOS and macOS devices and iOS/macOS troubleshooting.

Responsibilities

• Diagnose and resolve tickets within client service level agreement time frames.
• Diagnose and replace major hardware components for standard Windows and Apple devices.
• Maintain required Apple and Lenovo certifications and training programs.
• Configure and customize Windows and Mac setups for clients.
• Perform hardware support onsite at client sites and in-lab at Venture’s office.
• Document ticket progress and resolution notes for client billing or review.
• Act as liaison between account and technical teams and clients when required.
• Meet client service level agreement targets while maintaining high client service.

Skills

Hardware Diagnosis and Repair

Client Service Skills

PC and Apple Device Support

Microsoft Operating Systems Knowledge

IOS and macOS Troubleshooting

Education

Apple Certification

Lenovo Certification

Tools

Printer Hardware Support

Office 365 Knowledge

VPN Applications Knowledge

PCB Repairs

Job description

• Diagnose and resolve tickets within client service level agreement time frames
• Diagnose and replace major hardware components for standard Windows and Apple devices
• Maintain required Apple and Lenovo certifications and training programs
• Configure and customize Windows and Mac setups for clients
• Perform hardware support onsite at client sites and in-lab at Venture’s office
• Manage communication with vendors and third parties as required
• Document ticket progress and resolution notes for client billing or review
• Act as liaison between account and technical teams and clients when required
• Meet client service level agreement targets while maintaining high client service
• Support technician and account teams to ensure client satisfaction
• Work with the team lead to identify hardware repair team improvements
• Perform other tasks as required by management

Requirements

• 1+ years of experience in a hardware technician role diagnosing and repairing hardware issues in PC and Apple devices
• Support knowledge of PC hardware and Microsoft operating systems
• Knowledge of standard business software such as Office 365 and VPN applicationsSupport knowledge of printer hardware and printer-related software such as printer drivers
• Support knowledge of iOS and macOS devices and iOS/macOS troubleshooting
• Knowledge and experience performing PCB repairs is considered an asset
• Strong client service skills, communication, and problem solving
• Ability to work with non-technical users and simplify complex information
• Ability to multitask, prioritize, and manage time effectively
• Ability to lift heavy objects up to 50 lbs.
• Valid driver's license is required
• Ability to work Monday to Friday, 9:00 AM–5:30 PM

Core Competencies

Demonstrates expertise in diagnosing and repairing hardware issues for both PC and Apple devices, while maintaining high client service standards and effective communication with technical and non-technical users. Proficient in managing hardware support tasks and ensuring client satisfaction through timely resolution of service requests.

Highest-signal resume keywords

• Hardware Diagnosis and Repair
• Client Service Skills
• PC and Apple Device Support
• Microsoft Operating Systems Knowledge
• IOS and macOS Troubleshooting

Hard Skills

• Hardware Support
• PCB Repairs
• Printer Hardware Support
• Office 365 Knowledge
• VPN Applications Knowledge

Soft Skills

• Communication
• Problem Solving
• Multitasking
• Time Management

Certifications & Qualifications

• Apple Certification
• Lenovo Certification

Industry Keywords

• Client Service Level Agreement
• Technical Liaison
• Vendor Communication

Tools & Technologies

• Windows Operating System
• Mac Operating System
• Apple Devices
• Lenovo Devices