IT Generalist: Hardware Repair & End-User Support

IntouchCX; Calgary; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Industry-leading benefits

Career growth opportunities

Job summary

IntouchCX in Calgary is seeking an IT Generalist to maintain and repair computer hardware and software in a break/fix environment. You will install and test workstations, troubleshoot issues, and support daily IT operations.

The ideal candidate will have a high school diploma, adaptability to learn new software, strong time management, and excellent communication and customer service skills. ChromeOS experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Post-secondary schooling preferred.
• Adaptability to learn a variety of software programs.
• Ability to multitask and self-manage your work day.
• Excellent time and project management skills.
• Strong customer relations and presentation skills.
• Excellent communication and attention to detail.
• Ability to interact with diverse colleagues and teams.

Responsibilities

• Install and test workstations; diagnose and replace hardware/software issues.
• Ensure workstations and peripherals are functional.
• Troubleshoot/report line-of-business program issues.
• Verify application results; conduct system audits.
• Track and organize physical hardware and IT assets.
• Develop and manage organizational and IT standards.
• Maintain cleanliness and organization of IT stations.
• Engage with clients; provide updates and ensure IT compliance.
• Provide general IT support as needed.
• Interpret service-delivery metrics to drive improvements.
• Lead project coordination and resource planning.
• Verify results by auditing technologies implemented.
• Follow disaster recovery, backups, and security controls.
• Maintain quality service by enforcing standards.
• Provide IT department and company-wide support.

Skills

Strong customer relations & presenting

Excellent communication

Time management

Analytical thinking

Education

High school diploma or equivalent

Post-secondary schooling preferred

Tools

ChromeOS

Job description

IntouchCX in Calgary is seeking an IT Generalist to maintain and repair computer hardware and software in a break/fix environment. You will install and test workstations, troubleshoot issues, and support daily IT operations.

The ideal candidate will have a high school diploma, adaptability to learn new software, strong time management, and excellent communication and customer service skills. ChromeOS experience is a plus.