Computer & Mobile Repair Technician

GCOM Support; Canada; Remote; CAD 42,000 - 64,000; Full time

Job summary

GCOM Support, a local Canada-based computer repair shop, seeks an IT support technician to join our team. You will assist customers in person, over the phone, email, and chat, repairing Windows and Mac systems and explaining technical issues in plain language.

You should have proven experience with MS Office, Windows, Mac OS X, and end-user IT support, be bilingual in English and French, and stay calm under pressure. A valid driver's license is preferred for on-site work.

Qualifications

• In-depth knowledge of MS Office, Windows and Mac OS X.
• Experience with end-user IT support and IT systems (PC and Mac).
• Strong interpersonal and communication skills with the public.
• Bilingual in English and French.
• Ability to research and analyze information quickly and clearly.

Responsibilities

• Interact with the public in person, over phone, email and chat.
• Support hardware and software including Windows and Mac repair.
• Regularly follow up with clients on repair status.
• Explain technical issues in terms customers can understand.

Skills

Public interaction

End-user IT support

Windows & Mac OS

Mac repair & iMac

Data transfer & cloning

Troubleshooting

Tools

MS Office

Windows

Mac OS X

Job description

The work We're a local computer repair company looking to add a new member to the team. We specialize in residential computer and Mac repair.

Responsibilities

• Interact with the general public in person, over the phone, through email and chat systems;
• Support a wide range of hardware and software including Windows and Mac repair;
• Regularly follow up with clients regarding the status of their repair;
• Effectively communicate technical issues in a manner that customers can understand

Requirements

• In-depth knowledge of various software including MS Office, Windows, and Mac OS X;
• Good working experience of end-user IT support and knowledge of IT systems (PC and Mac);
• Strong understanding of both Mac and PC operating systems, including older versions;
• Strong interpersonal skills and comfort dealing with the public on technical issues;
• The ability to research and analyze key information in a timely fashion;
• Strong communication skills and the ability to remain calm in stressful situations;
• Bilingual in both English and French;
• A valid driver's licence Experience Repairing iMac devices, including screen disassembly;
• Hard drive replacements on Windows and Mac OS, including cloning;
• Installing Mac OS on various Mac devices;
• Installing Windows 10/11;
• Transferring data from device to device;
• Properly diagnosing technical issues with Windows and Mac