IT Desktop Support Specialist

TAVANCA Networks; Vancouver; On-site; CAD 45,000 - 70,000; Full time

Job summary

Join a dynamic and growing IT services provider as an IT Desktop Support Specialist. This role offers an exciting opportunity to provide essential support for business systems, networks, and internet services to clients. You will be instrumental in troubleshooting issues, managing user accounts, and enhancing service delivery in a fast-paced environment. If you are a motivated self-starter with a passion for technology and customer service, this position is perfect for you. Experience a collaborative workplace that values diversity and aims for excellence in every interaction, making a real impact on clients' IT goals.

Benefits

10 days paid vacation per year

Qualifications

• 1-2 years experience in IT Desktop Support, fluent in English.
• Third Level qualification in IT or related field is required.

Responsibilities

• Respond to client support requests via phone, email, and ticketing system.
• Troubleshoot hardware, software, and networking issues effectively.

Skills

Networking Principles

Customer Service

Analytical Skills

Apple Business Manager

Problem-Solving

Presentation Skills

Education

Third Level Qualification in Computer Science

Tools

Ticketing System

Job description

Volunteer Experience · Work Experience · Work & Career

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Term: Full time, 35 hours per week

Vacation: 10 days paid vacation per year

We are currently seeking an experienced and motivated, self-starter IT Desktop Support Specialist to join our team. TAVANCA Networks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

THE ROLE:

As the IT Desktop Support Specialist, you will play a key role in providing business systems, networks and internet support to our clients. This is an exciting opportunity to work in a dynamic and fast-paced environment.

Responsibilities:

1. Respond promptly to client support requests via phone, email, and ticketing system.
2. Troubleshoot and resolve hardware, software, and networking issues.
3. Perform proactive maintenance and follow up with clients to ensure complete resolution.
4. Set up, install, and configure hardware, software, and peripheral devices.
5. Collaborate closely with team members to meet client needs and enhance service delivery.
6. Document procedures, solutions, and client interactions in our knowledge base.
7. Manage user accounts, including creation, updates, and access management.
8. Assist with purchasing and managing software licenses.

Qualifications:

1. Third Level qualification in college program in computer science, or related IT discipline.
2. 1-2 years’ experience as an IT Desktop Support Specialist.
3. Fluent English – both verbal and written.
4. Previous experience supporting clients in Law Firms and Healthcare Organizations and related software.
5. Previous customer service experience is essential.
6. Must possess a valid driver’s license.

Skills and Competencies:

1. Apple Business Manager– Advanced
2. Strong working knowledge of networking principles and troubleshooting methodologies.
3. Accountable – Fast and efficient, able to respond to sense of urgency and competing priorities.
4. Motivated – Displays intent & desire to learn and become a subject matter expert (advance skill level).
5. Resourcefulness – proactive & takes initiative, anticipates senior management and client needs.
6. Organized & Detail Oriented – Reliable and quality control oriented, takes pride in accuracy.
7. Perceptive – Exceptional analytical abilities, critical thinker, intuitive information processing skills.
8. Excellent presentation skills; Able to proof, format and present/print documents or charts in line with professional standards of the company.
9. Good reasoning and negotiation skills.
10. High attention to detail and creativity.

Email resume to [e-mail]

About TAVANCA Networks

TAVANCA Networks is a dynamic and growing Vancouver based IT services provider. We provide a range of high-quality technical support and network solutions to our diverse small to medium business client base. Our team of IT experts work with our clients to determine their short and long-term IT goals. We aim to create a tailor-made technology and IT infrastructure plan including: Cyber Security, Managed IT, Help Desk, Network security, and data recovery and backup. Our aim is to be cost effective and customer service focused in everything we do.

We're here to help. Contact us or call us at 1-800-393-8060