Senior Technical Support Specialist

SupportLINK Systems Inc; Vancouver; Hybrid; CAD 50,000 - 130,000; Full time

Job summary

A leading healthcare IT service provider in Vancouver is seeking a Technical Support Specialist. This full-time role involves providing customer-facing support, managing IT systems, and requires strong technical skills in areas such as Microsoft 365 and Azure. Ideal candidates will demonstrate the ability to work independently and possess effective communication abilities. Join a dynamic team in a hybrid work environment that encourages flexibility and results-oriented work.

Benefits

Profit sharing

Dental care

Extended health care

Paid time off

Work from home

Qualifications

• Recent experience working for a Managed Service Provider (MSP) is a must.
• 2+ years experience in Azure cloud administration.
• Strong verbal and written English communication skills.

Responsibilities

• Provide front-line customer support in IT services.
• Manage installations and troubleshoot Windows Server environments.
• Conduct on-site visits for client services.

Skills

Microsoft 365

Azure cloud administration

Windows Server

Virtualization

Firewalls & VPNs

Remote Desktop Services

Network troubleshooting

Cybersecurity awareness

Job description

SupportLINK Systems Inc provided pay range

This range is provided by SupportLINK Systems Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$50,000.00/yr - CA$130,000.00/yr

Direct message the job poster from SupportLINK Systems Inc

CEO and Founder at SupportLINK Systems Inc.

We are a Vancouver Managed IT Service provider founded in 1997 and focusing on health care. We foster a results-oriented environment that values autonomy and offers the flexibility to manage your own time effectively.

This position is a front-line customer facing role that requires fluent English communications skill.

Required skills:

• Recent experience working for an MSP (must-have)
• Microsoft 365 and recent experience working with Azure cloud administration (2+ years, (e.g., tenant setup, Exchange Online, Intune, Azure AD)
• Windows Server: Experience with installation, management, and troubleshooting (up to 2022)
• Virtualization: Proficient with Hyper-V and VMware ESXi environments
• Firewalls & VPNs: Experience with SonicWall, Unifi devices, and site-to-site or client VPNs
• Remote Desktop Services: Setup and support of Windows RDS environments
• RMM tools: Proficiency in ScreenConnect and Remote Monitoring & Management platforms
• Printer/MFP config: Canon and Ricoh multifunction printer/scanner setup and troubleshooting
• Cybersecurity awareness: General knowledge of endpoint protection, phishing mitigation, and best practices
• Network troubleshooting: Solid understanding of TCP/IP, DHCP, DNS, VLANs, and basic routing

Soft Skills:

• Strong verbal and written English communication skills (client-facing role)
• Ability to work independently and manage time effectively

Other Requirements:

• Valid driver’s license and reliable vehicle for on-site visits (reimbursed)
• Smartphone capable of running authentication and support apps (reimbursed)
• Must be legally authorized to work in Canada

The interview process:

• We do a screen share session where you demonstrate your communication and technical skills

Work environment:

• Hybrid, Vancouver, BC: mix of remote work and on-site client visits in Greater Vancouver area
• Job flexibility

Job Type: Full-time (open for part-time candidates)

Full-time hours: 37.5 per week

Pay: $50,000.00-$130,000.00 ($50K base salary and bonus based on performance).

• Profit sharing
• Dental care
• Extended health care
• Paid time off
• Work from home

Schedule:

• Monday to Friday, standard business hours (some flexibility possible)
• Occasional after-hours work may be required for emergency client issues

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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