People Support Advisor

Autodesk; Vancouver; Remote; CAD 55,000 - 85,000; Full time

Job summary

Join Autodesk as a People Support Advisor and be the first point of contact for HR-related inquiries across the AMER region. This role focuses on delivering exceptional HR support while contributing to the evolution of our service model. Collaborate with colleagues globally, manage complex HR inquiries, and play a key role in shaping employee experiences—all within a fully remote position based in Canada. Ideal candidates will have a strong background in HR support and excellent communication skills.

Qualifications

• 3+ years in HR support or shared services environment.
• Knowledge of U.S. benefits and HR practices.
• High integrity with the ability to maintain confidentiality.

Responsibilities

• Deliver reliable HR support and resolve inquiries.
• Maintain a continuous improvement mindset by sharing feedback.
• Build effective relationships with peers and senior practitioners.

Skills

Organizational skills

Communication skills

Attention to detail

Problem-solving

Customer service orientation

Education

Degree or equivalent work experience

Tools

Workday

Excel

ServiceNow

Job description

Position Overview

Autodesk’s People Support team is evolving—and we’re looking for passionate, service-oriented professionals to grow with us. As the first point of contact for all AMER HR-related inquiries across the company, our team plays a critical role in shaping the employee experience.

We're currently transitioning from a traditional Tier 1 support model to a more advanced Tier 2-level service, meaning this is an exciting opportunity to join a team in transformation. As a People Support Advisor, you won't just support day-to-day inquiries—you’ll help build and define the next generation of HR support at Autodesk. You’ll partner closely with regional and global colleagues to ensure an exceptional experience for our employees, while helping us continuously improve how we serve them.

If you’re excited by process improvement, employee experience, and being part of a team that’s actively growing its capabilities, this role is for you.

This is a fixed-term contract through the end of October 2025, with potential to convert. It is fully remote within Canada, with a preference for those located near an Autodesk office in Vancouver, Toronto, or Montreal. This role reports to the Senior Manager, People Services – Americas.

Responsibilities

Deliver prompt, reliable, and employee-focused HR support through a case management system and adhering to Service Commitments for speed, accuracy and employee satisfaction

Resolve inquiries at first contact when possible; escalate to Tier 2 or Centers of Expertise (COEs) as needed, ensuring accuracy and timeliness

Provide transactional support and complete routine HR tasks with precision

Support recurring people programs and initiatives led by our PPL partners in Compensation, Benefits, Learning & Development and Compliance and more

Handle regional employment verification requests and inquiries from active and former employees, sometimes requiring documentation in local language

Maintain a continuous improvement mindset by sharing feedback and helping shape the evolution of our support model

Contribute to team-wide initiatives aimed at improving the depth and scope of services, preparing for expanded Tier 2 responsibilities

Analytical advisor role that requires understanding of the theories and concepts of a discipline and the ability to apply best practices

A common career stabilization point (AKA the “full-contributor” level) for Professional roles

Require knowledge and experience such that the incumbent can understand the full range of relevant principles, practices, and practical applications within their discipline

Solve complex problems of diverse scope by taking a new perspective on existing solutions and applying knowledge of best practices in practical situations

Use data analysis, judgment, and interpretation to select the right course of action

Apply creativity in recommending variations in approach

“Connect the dots” of assignments to the bigger picture

May lead projects or key elements within a broader project

May also have accountability for leading and improving on-going processes

Build effective relationships with more senior practitioners and peers, and build a network of external peers

Work independently, with close guidance given at critical points

May begin to act as a mentor or resource for colleagues with less experience

Minimum Qualifications

3+ years in a HR support or HR shared services environment

Knowledge of U.S. benefits and HR practices is required

Experience with background investigations (U.S. or global) is a plus

Foundational understanding of HR systems and processes

Degree or equivalent work experience

Strong organizational and communication skills

Attention to detail with a focus on process excellence

High integrity with the ability to maintain confidentiality

Preferred Qualifications

Experience delivering high-quality, detail-oriented work aligned with service level expectations

Proficient in Excel, Word, and HR systems such as Workday; experience with ServiceNow or similar case management tools

Able to prioritize effectively in a dynamic, high-volume environment

Positive team player who thrives in change and transformation

Strong communicator across all levels of the organization

Professional working proficiency in French, Spanish, or Portuguese is a plus

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Qualifications minimales

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

About the company

Autodesk, Inc. is an American multinational software corporation that makes software services for the architecture, engineering, construction, manufacturing, media, education, and entertainment industries.

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