System Support Specialist II - PACS / Linux

Intelerad Medical Systems; Canada; Remote; CAD 60,000 - 90,000; Full time

Job summary

A leading healthcare IT solutions provider seeks a skilled individual for a role in technical support for radiology systems. Candidates will work remotely, ensuring system performance and resolving user issues while collaborating with medical professionals. The position offers career advancement opportunities in a cutting-edge environment.

Benefits

Remote work flexibility

Opportunity for career advancement

Qualifications

• Minimum 2 years of experience in healthcare IT support.
• Proficiency in supporting PACS, RIS, and EHR systems essential.
• Experience in a radiology setting preferred.

Responsibilities

• Act as a second-tier resource for technical support.
• Monitor system performance for high availability.
• Collaborate with teams to optimize workflows.

Skills

Technical support

Troubleshooting

System performance monitoring

Collaboration

Documentation

Proficiency in PACS

Proficiency in RIS

EHR support

Knowledge of DICOM

Healthcare IT understanding

Education

Bachelor’s degree in Computer Engineering or related field

Tools

Windows Server

SQL Server

Oracle databases

Scripting tools

Job description

Employer Industry: Healthcare IT Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Remote work flexibility available
- Collaborate with a diverse team of professionals in a fast-paced healthcare environment
- Engage with cutting-edge technology in medical imaging and IT systems
- Chance to contribute to improving patient outcomes and healthcare efficiencies

What to Expect (Job Responsibilities):
- Serve as a second-tier resource for technical support and advanced troubleshooting of PACS, RIS, EHR, and related applications
- Monitor system performance to ensure high availability, security, and compliance of radiology IT systems
- Collaborate with radiologists, clinicians, and IT teams to optimize workflows and improve system utilization
- Investigate, diagnose, and resolve escalated user-reported issues with professionalism and efficiency
- Maintain accurate documentation of system configurations, support cases, known issues, and resolutions

What is Required (Qualifications):
- Bachelor’s degree in Computer Engineering, Information Technology, Healthcare Informatics, or a related field – or equivalent experience
- Minimum 2 years of experience in healthcare IT support, ideally in a radiology setting
- Proficiency in supporting PACS, RIS, and EHR systems
- Strong understanding of DICOM and HL7 protocols and their application in healthcare environments
- Experience with Windows Server environments (2012–2022+), networking fundamentals, and SQL Server or Oracle databases

How to Stand Out (Preferred Qualifications):
- Industry certifications (e.g., Microsoft, VMware, Cisco) are a strong plus
- Experience with scripting or automation tools (PowerShell, Bash, Python)
- Knowledge of cloud-based imaging and telemedicine technologies
- Red Hat Certified System Administrator (RHCSA) preferred
- Fluency in multiple languages; French is a strong asset

#HealthcareIT #RadiologySupport #RemoteWork #CareerGrowth #PatientOutcomes

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