IT Support Specialist

Tribe Property Technologies; Delta; On-site; CAD 40,000 - 60,000; Full time

Job summary

Tribe Property Technologies is seeking an entry-level IT support position focused on providing Tier 1 assistance, technical support, and user training. The role involves troubleshooting, user onboarding, and maintaining IT resources while being based primarily in Delta with occasional travel to Vancouver. The company values professional development and offers competitive benefits.

Benefits

Generous Paid Time Off

Comprehensive Benefits

Professional Development

Qualifications

• Diploma or Degree in Computer Science or IT or equivalent experience.
• Experience with Microsoft Office 365 configuration.
• Knowledge of IP subnets, DNS, DHCP, and WiFi SSIDs.

Responsibilities

• Provide Tier 1 IT support for end users.
• Configure and troubleshoot computer hardware and software.
• Assist in maintaining IT infrastructure and respond to help desk tickets.

Skills

Technical Support

Documentation

Troubleshooting

User Training

Attention to Detail

Education

Diploma or Degree in Computer Science or IT

Tools

Microsoft Office 365

Microsoft & Apple Operating Systems

Microsoft Office Suite

Mobile Device Operating Systems

Microsoft Active Directory

Job description

About Tribe

Tribe Property Technologies isa property-tech company simplifying residential community living (think: condo living) through the modernization of the property management industry. Our Vision is to change the way people view community living, connect with their neighbors and interact with their homes, while our Mission is to provide the most comprehensive suite of products and
services for building and managing residential communities.

Tribe is the sixth largest strata/condo and rental management company in Canada with offices in downtown Vancouver, Delta, Victoria, Kelowna, Kamloops, Calgary and Toronto. We develop our platforms in-house, and we are proud of our Tribe Home community platform. Tribe is a publicly traded company on the Toronto Venture Exchange under TRBE.

While we operate in a very traditional industry, we are anything but! Our management services team works alongside product, software engineering and marketing teams to provide tech-enabled service solutions to those living in residential communities.

The Role

Tribe Property Technologies is looking to fill an entry-level position with the opportunity for training to expand responsibilities and duties. Reporting to the Director, Information Technology, this role would be responsible for providing Tier 1 IT support to end users, generating documentation, assisting with licensing and procurement, as well as assisting with general operations tasks.

This position will be based primarily out of our Delta office with occasional travel to our Vancouver office.

Key Responsibilities

• Take ownership of technical responsibilities for employee onboarding and offboarding
• Configure and troubleshoot computer hardware and software components
• Test network and computer systems to verify functionality and performance
• Perform hardware and software upgrades to achieve optimum performance
• Assist in maintaining IT infrastructure by responding to help desk tickets
• Provide support for access to printers, networks, telephones, and other resources
• Order and stock equipment and supplies when necessary
• Provide basic computer user training to other employees
• Assist with ongoing configuration of telephony system
• Generate support knowledgebase articles and standard operating procedure documents
• Assign and maintain software licenses
• Maintaining asset tracking system and labeling of devices

Education and Qualifications

• Diploma or Degree Computer Science or IT related field or equivalent experience
• Microsoft Office 365 configuration and management experience
• Competence with Microsoft & Apple Operating Systems
• Expertise with Microsoft Office Suite applications (Word, Excel, Outlook, PowerPoint)
• Competence with mobile device operating systems (Android & iOS)
• Experience with IP subnets, DNS, DHCP, and WiFi SSIDs
• Understanding of Microsoft Active Directory
• Microsoft Certifications a plus
• Understanding of AI, specifically CoPilot and CoPilot Studio, a plus
• ITIL Certification a plus
• Strong written and verbal skills
• Attention to detail
• Calm demeanor
• Must have a valid BC driver’s license and vehicle

What We Offer

At Tribe, we believe that great work starts with a great workplace. As part of our team, you’ll enjoy:

• Generous Paid Time Off
• Comprehensive Benefits
• Professional Development

**Please note that this is not a remote position and applicants may be tested for knowledge and competence.