IT Consultant (Ottawa, ON)

ALT Consulting; Ottawa; On-site; CAD 70,000 - 110,000; Full time

Job summary

ALT Consulting in Ottawa seeks an IT Consultant to support clients, resolve technical issues, advise on best practices, and collaborate with teammates on challenging problems.

You will engage in site visits, deploy equipment, research new technologies, and help optimize client IT platforms while contributing to internal projects and developing your career as a trusted technology resource.

Qualifications

• Requires college or bachelor’s degree in an IT-related field.
• Ability to work independently without supervision.
• Self-starter and resourceful at finding solutions.
• Ability to initiate projects and see them through from start to finish.
• Ability to distill clarity from complexity.
• Able to succinctly communicate approach and proposed solution.
• Takes ownership to help clients achieve outcomes.
• Ability to quickly learn new tools, software, and equipment.

Responsibilities

• Develop IT solutions and reports based on sound project management methodologies.
• Engage with clients with clear and concise communication.
• Perform extensive research to find the best solution.
• Procure IT equipment or software.
• Plan and execute testing.
• Research leading practices and tools.
• Develop and apply innovative models and methodologies.
• Interact with multidisciplinary teams to support project delivery.
• Organize logistics and supporting material for client meetings.
• Collaborate with team members to find creative solutions for clients.

Skills

Self-starter

Resourceful

Independent worker

Clear communication

Problem solving

Client rapport

Empathy

Education

College or bachelor’s degree in IT

Tools

Linux systems

VPNs

Microsoft technologies stack

Job description

We’re looking for a IT Consultant to join our team in helping our clients achieve their greatest potential through the use of information technology.

About ALT Consulting

ALT Consulting is a Canadian-based IT consulting and managed IT services firm. We provide people-driven organizations with the tools they need to organize, manage, protect, and distribute information in an effective manner. Our focus is on delivering outstanding support for business-critical functions and being our clients’ strategic technology resource.

With offices in Canada and the United States, we have the pleasure of working with a diverse set of clients in the healthcare, law, government, non-profit, as well as finance, engineering, and education industries across North America.

Our diverse background in software, network, and computer engineering allows us to bring unique skillsets and perspectives to managed IT services. We work closely with our clients from planning, to implementation and support, and manage each project to ensure our standard of service is being met throughout.

About the Job

During a typical morning as a IT Consultant, you will be providing technical support to our clients; helping them resolve technology problems, advising them, and working with teammates to tackle more complex issues.

At other times, you may be working on larger client projects, as well as attending site visits or deploying equipment. At ALT Consulting, we are constantly learning about new technologies and seeking out ways to improve the client experience. Therefore, as part of your role, you will be performing research, or evaluating new equipment or software to implement for clients.

For ongoing projects, you will communicate with clients and project managers to provide updates. You will also be invited to join senior staff to provide insight during sales meetings.

When you’re not working on client matters, you will be contributing to our internal projects, including the development of our Small Business IT Platform with the R&D team, setting up test environments, and modifying systems to optimize their performance. In essence, you will be practicing and mastering the art of IT optimization.

As you gain knowledge and experience in different domains, you may want to specialize in a field that best suits your career path. A successful IT Consultant will be offered opportunities to specialize as a Senior IT Consultant or vCIO, Systems Administrator, Product Development Engineer, Marketing and Sales Executive, as well as Management roles.

Each day you will be empowered to be innovative, think differently, and work autonomously while challenging yourself to grow and improve.

Workstation and Office Setup

You will be well equipped to handle not only the day-to-day support challenges, but you will also play a vital role in moving key projects forward with your own advanced technology setup. When working from the office, you’ll be in your own private workspace, which includes an immersive 40-inch 4K monitor, a MacBook Pro, quality peripherals, and an ergonomic desk and chair.

Responsibilities

Developing IT solutions and reports, based on sound project management methodologies

Supporting the project delivery by:

• Engaging with our clients with clear and concise communication
• Performing extensive research to find the best solution
• Procuring IT equipment or software
• Planning and executing testing
• Researching leading practices and tools
• Developing and applying innovative models and methodologies

Interacting with multidisciplinary teams to support the delivery of their projects

Organizing logistics and developing supporting material for client meetings

Collaborating with team members to find the most creative and useable solution for our clients

About You

You are a perfect match for this role if you are someone who:

• Has a college or bachelor’s degree in an IT related field
• Can work independently without supervision
• Is a self-starter and is resourceful at finding solutions
• Has a need to initiate projects and see them through from start to finish
• Has the ability to distill clarity from complexity
• Is able to succinctly communicate their approach and proposed solution
• Takes ownership of problems to help clients achieve their outcomes
• Has the ability to quickly understand and use new tools, software, and equipment
• Can configure, deploy, and support a wide range of business IT equipment and software
• Is seeking a career that is challenging and rewarding
• Has empathy for client matters
• Has the ability to create rapport with clients
• Has a valid driver’s licence
• Can provide your own transportation

The following is considered an asset:

• 5+ years of related work experience
• Experience leading IT projects and collaborating with team members to deploy IT solutions
• Working knowledge and/or experience with Linux systems (configuration, troubleshooting, maintenance, virtualization)
• Proficient knowledge and/or experience with networking and IT security equipment (configuration, troubleshooting, maintenance) and using VPNs
• Proficient knowledge of Microsoft technologies: Windows Server, Hyper-V, Remote Desktop Services, SQL, Exchange, SCCM, Microsoft 365, Azure