IT Technical Specialist

Wellington-Altus; Winnipeg; On-site; CAD 55,000 - 75,000; Full time

Job summary

Wellington-Altus in Winnipeg is looking for an IT Technical Specialist to provide support across the organization. The role involves resolving IT issues, installing hardware and software, and maintaining information systems.

Ideal candidates will have a relevant degree, 3+ years of IT support experience, and proficiency in Microsoft Office tools. Candidates must be legally eligible to work in Canada and may require a background check.

Qualifications

• 3+ years of experience in a service desk or IT support role.
• Fluency in French is considered an asset.
• Ability to lift up to 20 lbs.

Responsibilities

• Resolve IT concerns via multiple support methods.
• Install hardware and necessary software.
• Monitor and maintain information systems.
• Create knowledge base articles.

Skills

IT support experience

Analytical skills

Communication skills

Proficient in Microsoft Office

Education

Bachelor’s degree or diploma in Computer Science

Tools

Microsoft Office

Jira

AWS

Job description

Location

Location: This posting is for an existing vacancy in Wellington-Altus’s Winnipeg office.

Our Organization

Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., and Wellington-Altus Private Wealth Inc.—the top-rated investment dealer in Canada and one of Canada’s Best Managed Companies. With over $45 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high‑net‑worth clients.

The Opportunity

Reporting to the Service Desk Supervisor, the IT Technical Specialist will act as a single point of contact to provide timely and effective IT Hardware and Software Systems support across the organization via e‑mail, telephone, remote and face‑to‑face support.

Key Responsibilities

• IT Support & Issue Resolution
  • Resolving all IT concerns via email, chat, phone, remote or face‑to‑face support.
  • Identifying the urgency and severity of a reported case and escalating to relevant stakeholders.
  • Collaborating with different IT teams to ensure that IT needs are met.
• Hardware & Software Setup
  • Installing computer hardware, including laptops, laptop docks, monitors, printers, multimedia devices, network devices and desk phones.
  • Installing all necessary software to prepare devices for use (e.g., Windows, Office 365, Adobe Suite, other approved applications).
  • Assisting with both new employee onboarding and advisor onboarding.
• System & Infrastructure Management
  • Operating, monitoring and maintaining several information systems including: Teams Phone Solutions, database systems, knowledge management systems, ticketing systems, campaign management systems, file repository systems, office automation systems, media hosting systems and content management systems.
• Documentation & Process Improvement
  • Creating knowledge base articles for common and critical issues.
  • Documenting processes and suggesting improvements in place.
  • Providing recommendations to optimize current IT performance to prevent future problems.
• Vendor & Stakeholder Coordination
  • Acting as a liaison for technology and operational software requirements supported by third‑party vendors.
  • Testing and analyzing current and future IT systems as required.
  • Performing other duties as assigned.

The Ideal Candidate Will Possess

• Bachelor’s degree or diploma in Computer Science, Management Information Systems, Information Technology or a related field.
• Proven experience (typically 3+ years) in a service desk or IT support role.
• Previous experience in finance or additional certifications in management is considered an asset.
• IT service desk experience in a Microsoft/Windows environment.
• Information Technology Infrastructure Library (ITIL) certification or working knowledge of IT service management frameworks is a plus.
• Microsoft and Amazon Web Services (AWS) certifications are considered assets.
• Fluency in French is considered an asset.
• Ability to lift up to 20 lbs.
• Proficiency in Microsoft Office tools, including Excel, SharePoint, Teams and Outlook.
• Experience supporting Microsoft environments such as Exchange, Windows, Azure and Active Directory, and familiarity with Jira.
• Strong knowledge of incident and problem management processes and tools.
• Solid analytical, critical thinking and troubleshooting skills.
• Excellent verbal and written communication skills, with the ability to clearly explain technical issues to non‑technical users.
• Strong interpersonal and collaboration skills across in‑person, phone and virtual environments.
• Ability to prioritize, multitask and manage competing demands in a fast‑paced environment.
• Strong organizational skills, time management and attention to detail.
• Adaptable and quick to learn new systems, technologies and hardware.
• Working knowledge of IT hardware, including desktops, peripherals, networks and multimedia devices and information systems fundamentals.
• High sense of urgency, particularly during outages or critical incidents.
• Demonstrates accountability, reliability, professionalism and sound judgment, including handling confidential information.
• Resilient with the ability to manage ambiguity and perform effectively under pressure.

Conditions of Employment

• Must be legally eligible to work in Canada.
• A background check satisfactory to the employer may be required of the successful applicant prior to commencing employment.
• Must be able to travel for business trips up to 0‑20% of the time.

EEO Statement

Wellington‑Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply. If you require accommodation for the recruitment process, please let us know at the point of application.