IT Consultant

Vision33; Dartmouth; On-site; CAD 55,000 - 75,000; Full time

Job summary

Vision33 in Halifax seeks an IT Technical Consultant to deliver hands-on IT system and network support across client sites in HRM and the Dartmouth office. The role emphasizes Microsoft technologies, on‑prem and Azure environments, and client‑facing service.

You will gather requirements, troubleshoot issues, document tickets, and collaborate with the Managed IT Services team to provide effective solutions. Some travel to client sites is expected.

Qualifications

• In-depth experience supporting IT infrastructure across hardware, software, networks, and end-user environments.
• Hands-on experience with Microsoft technologies including 365, Windows Server, and Azure.
• Experience supporting both on‑prem and cloud-based infrastructure.
• Knowledge of SMB IT networks, domain administration, security, and end-user devices.
• Experience using remote monitoring and alerting systems.
• Strong problem-solving, ownership, and timely execution of solutions.
• Excellent written and verbal communication with clients and internal teams.

Responsibilities

• Provide day-to-day IT system, network, and infrastructure support for a diverse client base in the Maritimes.
• Support hardware and software across on‑premises and Microsoft Azure environments.
• Collaborate with clients to gather and document requirements for internal systems, networks, and apps.
• Troubleshoot and resolve technical issues while delivering excellent customer service.
• Respond to service requests within designated timelines and maintain records in the ticketing system.
• Collaborate with team members to resolve client issues and deliver effective solutions.
• Support internal and external sales efforts as required.

Skills

Microsoft technologies

Azure

Windows Server

IT infrastructure

Education

Relevant post-secondary education or equivalent technical experience

Tools

Ticketing system

Remote monitoring

SMB networks

Job description

IT Technical Consultant

Full Time / Permanent
Location: Halifax Regional Municipality (HRM) and Dartmouth Office

Are you a technical, customer-focused IT professional who enjoys solving complex challenges, working directly with clients, and spending time outside of a traditional desk environment? Do you have experience supporting hardware and software infrastructure in both on-premise and Microsoft Azure environments? If so, we’d love to hear from you!

We’re currently looking for an IT Technical Consultant to join our talented Managed IT Services team. This role will primarily be spent at client locations across HRM and surrounding areas, with the balance of time being spent in our Dartmouth office.

If you’re energized by solving technical problems, connecting with clients, and taking your work beyond the office, we’d love to hear from you!

In this hands-on role, you will be responsible for:

• Providing day-to-day IT system, network, and infrastructure support for a diverse client base throughout the Maritimes.
• Supporting hardware and software infrastructure across both on-premise and Microsoft Azure environments, with a focus on Microsoft technologies.
• Working directly with clients to gather and document requirements related to their internal systems, networks, and applications.
• Troubleshooting and resolving technical issues while providing excellent customer service.
• Responding to service requests within designated timelines and maintaining accurate records within our ticketing system.
• Collaborating with team members to resolve client issues and deliver effective solutions.
• Supporting internal and external sales efforts as required.

We are seeking candidates that will bring the following skills and experience:

• 3–5 years of experience in a technical support, infrastructure, or consulting role.
• Relevant post-secondary education or equivalent technical experience.
• Experience supporting IT infrastructure, including hardware, software, networks, and end-user environments.
• Hands-on experience with Microsoft technologies, including Microsoft 365, Windows Server, Desktop OS, and Azure environments.
• Experience troubleshooting and supporting on-prem and cloud-based infrastructure.
• Knowledge of SMB IT network infrastructure, domain administration, security requirements, and end-user equipment.
• Experience using remote monitoring and alerting systems.
• Strong problem-solving skills with the ability to prioritize, take ownership, and execute solutions in a timely manner.
• Excellent written and verbal communication skills with the ability to work directly with clients and collaborate with internal teams.

Additional Requirements:

• Valid driver’s license (without restrictions) and reliable transportation required.
• Comfortable and eager to be primarily client-facing and on-site across HRM and surrounding areas, with office time at our Dartmouth location as business needs require.