IT Assistant

Altis Technology; Toronto; Hybrid; CAD 50,000 - 60,000; Full time

Job summary

Altis Technology in Toronto is seeking an IT Assistant to join a collaborative, supportive team in a regulatory/services organization. The role involves hands-on technical support, system improvements, and digital initiatives to enhance employee experience.

You will work with the IT Lead and cross-functional teams in a hybrid setup, gaining exposure to diverse technologies and ongoing professional growth.

Qualifications

• 13+ years of IT support experience or equivalent education required.
• College diploma in Information Technology or related field.
• Strong proficiency with Windows, Microsoft 365, hardware setup and troubleshooting.
• Familiarity with Windows terminal-server environments, networks, security and permissions.
• Experience with SharePoint, Adobe, WordPress, Drupal and survey design tools is an asset.
• Excellent communication, organizational and collaborative skills; proactive and service‑oriented.
• Strong attention to detail and IT security best practices, with ability to manage changing priorities.

Responsibilities

• Provide daily technical support, troubleshoot hardware, software and connectivity issues, and assist end users.
• Maintain desktops, laptops, peripherals and meeting room audiovisual equipment.
• Manage IT asset inventories, licensing, equipment records and technical documentation.
• Support SharePoint sites, Microsoft 365 applications, WordPress updates and user training.
• Assist with software installations, database processes, system testing and security updates.
• Collaborate with vendors and the IT Lead on projects, system improvements, IT policies and business continuity initiatives.

Skills

IT support experience

Windows & Microsoft 365

Networking basics

Security & permissions

Documentation

Communication skills

Team collaboration

Proactive/service oriented

Troubleshooting

Attention to detail

Education

College diploma in Information Technology

Tools

SharePoint

Adobe

WordPress

Drupal

Survey design tools

Job description

Location: Toronto, ON (Hybrid, 3 days on-site per week)
Salary: $50,000$60,000 annually
Language: Strong written and verbal English communication skills
Background Check Requirement: Criminal background check required

About the Opportunity

Are you a tech-savvy problem solver who enjoys helping people and keeping systems running smoothly? We're looking for an IT Assistant to join a respected organization in the regulatory and professional services sector, where technology plays an important role in supporting secure, efficient operations.

Working closely with an experienced IT Lead and cross-functional teams, you'll provide hands-on technical support while contributing to system improvements and digital initiatives. This is a great opportunity to expand your technical skills and make a meaningful impact on the employee experience.

What's In It for You

• A collaborative, supportive environment with mentorship from experienced IT professionals
• Exposure to diverse technologies, systems and digital improvement projects
• A hybrid work arrangement offering flexibility and team collaboration
• Opportunities to strengthen your technical expertise and grow professionally

Your Responsibilities

• You’ll provide daily technical support, troubleshoot hardware, software and connectivity issues, and assist end users.
• You’ll maintain desktops, laptops, peripherals and meeting room audiovisual equipment.
• You’ll manage IT asset inventories, licensing, equipment records and technical documentation.
• You’ll support SharePoint sites, Microsoft 365 applications, WordPress updates and user training.
• You’ll assist with software installations, database processes, system testing and security updates.
• You’ll collaborate with vendors and the IT Lead on projects, system improvements, IT policies and business continuity initiatives.

Skills and Qualifications

• 13 years of IT support experience and a college diploma in Information Technology or a related field, or equivalent education
• Strong proficiency with Microsoft Windows, Microsoft 365 and hardware set-up and troubleshooting
• Familiarity with Windows and terminal-server environments, network protocols, security and user permissions
• Experience with SharePoint, Adobe, WordPress, Drupal and survey design tools is considered an asset
• Strong technical troubleshooting, research and documentation skills, with an eagerness to learn new technologies
• Excellent communication, organizational and collaboration skills, with a proactive, service-oriented approach
• Strong attention to detail, accountability and IT security best practices, with the ability to manage changing priorities

Note from the Hiring Manager

\"We're looking for someone who's curious, dependable and enjoys solving problems. You'll have the opportunity to work with a variety of technologies, learn from an experienced team and contribute ideas that help us continuously improve how we work.\"

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.