IT Associate

Trindent Consulting; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

Trindent Consulting in Toronto is seeking a proactive IT Associate to join our growing team. The role focuses on maintaining and enhancing the company’s IT infrastructure to support business scale, with daily on-site work in Toronto and remote support for Dublin and North America/Europe.

Ideal candidates have a Bachelor’s in IT, proven IT support experience, and strong knowledge of Microsoft 365, cybersecurity, and AV equipment. Collaboration with vendors and cross-functional teams is essential.

Qualifications

• Bachelor's degree in information technology or a related field.
• Proven IT support experience in a fast-growing organization.
• Experience collaborating with IT vendors for timely support.
• Experience troubleshooting hardware, software, and AV equipment.
• Experience tracking and maintaining IT asset inventory.
• Knowledge of Microsoft 365 (SharePoint, Intune, Outlook/OWA, Teams, OneDrive).
• Knowledge of cybersecurity best practices and training.

Responsibilities

• Provide IT support to the Toronto office.
• Provide remote IT support to the Dublin office when required.
• Provide remote IT support to North America and Europe-based consultants.
• Manage Microsoft 365 services (SharePoint, Intune, Outlook/OWA, Teams, OneDrive).
• Coordinate with IT vendors to ensure data integrity and cybersecurity training.
• Maintain IT asset inventory and system documentation.
• Troubleshoot IT and equipment issues including hardware and AV equipment.
• Manage cell phone carriers and data usage.
• Provide AV support for meetings and video conferences.
• Monitor cybersecurity awareness and compliance reporting.

Skills

IT support

Autonomous workstyle

Vendor coordination

Cybersecurity awareness

Troubleshooting

Education

Bachelor's degree in information technology

Tools

SharePoint

Intune

Outlook/OWA

Teams

OneDrive

Microsoft 365

Job description

IT Associate, Toronto Office

Trindent Consulting is seeking a proactive, detail-oriented and experienced IT Associate to join our fast-growing team based in our offices in George Street, Toronto, 5 days a week. Reporting directly to the Office Manager the successful candidate will play a critical role in maintaining and enhancing the company’s IT infrastructure to support business scale and agility. This is a unique opportunity to make an impact within a rapidly evolving environment, where strong technical acumen, independence, and cross-functional collaboration are key.

Key Responsibilities

• Provide IT support to our office in Toronto, when required.


• Provide remote IT support to our office in Dublin, Ireland, when required.


• Provide remote IT support to our consultants in North America and Europe, when required.


• Work with IT vendor to provide technical support of Microsoft 365 (SharePoint, Intune, Outlook/OWA, Teams, OneDrive).


• Coordinate with IT vendors to ensure data integrity, enforce Cybersecurity best practices and conduct company-wide training.


• Track and maintain IT asset inventory & management.


• Troubleshoot IT and equipment issues reported by users, including troubleshooting network/internet connectivity, troubleshooting monitors, laptop devices, printers and other equipment as required.


• Manage cell phone carriers, including but not limited to assignment of phone numbers and monitoring data usage.


• Maintain technical documentation for systems & secure password management.


• Provide AV support for meeting rooms and video conferences.


• Monitor the company's cybersecurity awareness and compliance platform, and provide regular compliance reporting to management


• Contribute to continuous improvement projects and IT system enhancements

Key Skills And Experience

• Bachelor's degree in information technology or a relevant related field is required.


• Proven track record delivering IT support in a fast-growing organization.


• Experience collaborating with IT vendors to provide timely and effective technical support.


• Experience troubleshooting hardware, software, and AV equipment.


• Experience tracking and maintaining IT asset inventory. Familiarity with IT asset tracking systems and best practices.


• Knowledge and understanding of Microsoft 365 (SharePoint, Intune, Outlook/OWA, Teams, OneDrive).


• Knowledge and understanding of Cybersecurity best practices and training.


• Knowledge of project management methodologies is an asset.


• Ability to ensure operational effectiveness through end user adoption/training of new technologies is nice to have.


• Ability to work autonomously and collaboratively in a high-growth, fast-paced environment.

Trindent Consulting is committed to providing an accessible, respectful and inclusive environment for all employees and job applicants. We will provide reasonable accommodation if required. If you require any specific accommodation due to a disability or a medical need during the application process, please contact us.