IT Technician

BPA; Montreal (administrative region); Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work policy

37.5-hour workweek

Overtime paid or time off in lieu

RRSP employer contributions

Training & development program

Mentorship program

Access to BIM and modern collaborative

Job summary

BPA is seeking an IT professional to join its Montréal team, supporting the office locally and contributing to national IT initiatives. The role emphasizes client-focused incident response, system maintenance, and documentation.

The ideal candidate holds a diploma in IT and 2–5 years of relevant experience, with bilingual fluency in French and English. A collaborative, flexible environment with growth opportunities awaits.

Qualifications

• Diploma in IT Administration, Networking or related field.
• 2–5 years of IT support experience.
• Bilingual in French and English, written and spoken.
• Strong knowledge of Microsoft Office 365, Active Directory, VMware, and ticketing systems.

Responsibilities

• Provide on-site IT support to the Montréal office, handling incidents and service requests with a client-focused approach.
• Troubleshoot and resolve technical issues, escalating when necessary to minimize disruption.
• Document IT systems and all resolution activities in the ticketing system.
• Perform preventive maintenance on systems, servers, and network-connected equipment.
• Participate in IT deployments and projects across Canada.
• Collaborate on process improvements and system enhancements.
• Manage IT equipment inventory and contribute to renewal cycles.

Skills

Bilingual (French & English)

Office 365

Active Directory

VMware

Ticketing systems

Customer service

Communication

Problem solving

Education

Diploma in IT Administration/Networking or related

Tools

Microsoft Office 365

Active Directory

VMware

Job description

Posted Friday, September 4, 2026 at 4:00 a.m.

BPA is more than an engineering firm — it’s a passionate team shaping the buildings and infrastructure of tomorrow. With offices across Canada, our expertise in sustainable design and technical innovation drives impactful projects from coast to coast. Joining BPA means putting your talent to work on meaningful projects, collaborating with recognized experts, and growing in a flexible, people-focused and forward-thinking environment.

Are you passionate about technology and delivering exceptional customer service?

Join our dynamic IT team and play a key role in supporting our office in Montréal – while contributing to national IT initiatives that keep our entire organization connected and efficient.

Your Responsibilities

• Provide on-site support to our Montréal office, responding to incidents and service requests with a client-focused approach.
• Troubleshoot and resolve technical issues, escalating when necessary, to ensure minimal disruption for our teams.
• Document IT systems, procedures, and all resolution activities in our ticketing system.
• Perform preventive maintenance on systems, servers, and network-connected equipment.
• Participate inkey IT system deployments and solution implementation projects across Canada.
• Collaborate on process improvements and system enhancements to optimize performance and user experience.
• Manage IT equipment inventory and contribute to the equipment renewal cycle.

Your Profile

• Professional or advanced diploma in IT Administration, Networking, or a related field.
• 2-5years of experience in a similar role.
• Bilingual in French and English, both written and spoken, to support colleagues across Canada.*
• Strong knowledge ofMicrosoft Office 365, Active Directory, VMWare, and ticketing systems.
• Adaptable, flexible, and eager to continuously improve processes.
• Excellentcommunication and problem-solving skills, with a strong sense of teamwork.
• Customer service mindset – you enjoy helping people and providing an exceptional user experience.

*English Proficiency is required to support our Canada-wide operations and collaboration with teams and clients across other provinces.

Why Join Us?

• A role with both local impact and national reach – you’ll support our Québec region in person and collaborate with colleagues across Canada.
• Work in acollaborative environment where your ideas are valued.
• Opportunities forprofessional development and growth in IT and customer support.
• Be part of aninnovative and growing organization that invests in its people and technology.

Build your career with us and enjoy…

• A culture built on collaboration, knowledge sharing, talent development, and the quality of our work.
• A 37.5-hour workweek with flexible scheduling and the possibility of finishing at noon on Fridays.
• A hybrid work policy that promotes balance between professional and personal life.
• Overtime hours that are recognized and compensated, either through time off in lieu or paid compensation.
• A competitive total compensation package, including a market-driven salary, a comprehensive group insurance plan, and an RRSP program with employer contributions.
• A structured training and professional development program supported byUniversiT, our internal entity dedicated to the technical and personal growth of every employee.
• A tailored mentorship program designed according to each employee’s experience level and career path.
• Cutting-edge technology, including BIM and modern collaborative tools.
• The Finding Balance program, which promotes overall well-being, mental health, and sustainable productivity.

We are committed to the principles of employment equity, diversity, inclusion, and accessibility across all our offices in Canada. We encourage applications from women, visible minorities, Indigenous peoples, persons with disabilities, and members of the 2SLGBTQIA+ community. Accommodations are available upon request for candidates taking part in any stage of the selection process.

Thank you for your interest in joining our team. Please note that only candidates selected for an interview will be contacted by the Talent team.