IT Analyst

Altis Technology; Quinte West; On-site; CAD 65,000 - 90,000; Full time

Job summary

Altis Technology in Ontario is seeking a hands-on IT contractor to image workstations and deliver Level 1–2 end-user support on-site. You will collaborate with IT Operations to keep technology running smoothly and resolve incidents efficiently.

The role includes travel between two nearby sites (≈2 km apart) with equipment, and responsibility for imaging ~90 devices, OS deployment, and documentation of solutions. Strong communication and problem-solving skills are essential.

Qualifications

• 5+ years of information technology experience with an Associate Degree; Bachelor's degree preferred.
• Strong knowledge of hardware, network infrastructure, and IT support concepts.
• Proficiency with Microsoft Office 365, Windows 11, SCCM/Tanium for imaging and deployment, and Windows Server 2016 and 2025.
• Basic networking knowledge including Cisco and Meraki technologies.
• Experience with HP PCs, Dell HCI servers, and printers; ITIL knowledge is preferred.

Responsibilities

• Image, install, configure, and maintain workstations and IT infrastructure (≈90 devices total).
• Provide Level 1 and Level 2 technical support for end users, incidents, hardware, and software issues.
• Diagnose, categorize, and resolve incidents and problems per procedures and service levels.
• Monitor IT equipment and perform operational and technical qualification testing.
• Document solutions and update knowledge bases; contribute to continuous improvement.

Skills

IT support concepts

Hardware troubleshooting

Technical problem solving

Communication skills

Education

Associate Degree in Science

Bachelor's degree (preferred)

Tools

SCCM/Tanium for imaging

Windows Server 2016

Windows Server 2025

Office 365

Cisco Meraki

Job description

• Location: Trenton, ON, On-site


• Language: Strong written and spoken English communication skills


• Duration: 2-month contract with one month possible extension


• Travel between two nearby sites with equipment (2 km) while carrying equipment - reliable transportation required.

About the Opportunity

This is a hands-on opportunity to support a short-term IT integration project within a large North American industrial organization. The primary focus will be imaging workstations while providing responsive Level 1 and Level 2 technical support to end users.

You'll work closely with IT Operations and internal users to keep technology running smoothly, troubleshoot incidents, and deliver reliable on-site service. This role is well suited to someone who enjoys solving technical problems, working directly with people, and contributing to a consistent, high-quality support experience.

What’s In It for You

You'll gain exposure to a broad enterprise IT environment, including workstation deployment, infrastructure support, networking, servers, and service management practices. You'll also have the opportunity to contribute to an important integration initiative while working with established technical standards, processes, and tools.

Your Responsibilities

• You'll image, install, configure, and maintain workstations and other IT infrastructure. Image and configure new laptops (approximately 90 devices total across the contract)


• You'll provide Level 1 and Level 2 technical support for user requests, incidents, hardware, and software issues.


• You'll diagnose, categorize, and help resolve incidents and problems in line with established procedures and service levels.


• You'll monitor physical and logical IT equipment and perform operational and technical qualification testing.


• You'll support service delivery, configuration, and customization of IT solutions while considering security and availability requirements.


• You'll document solutions, update knowledge management systems, and contribute to knowledge sharing and continuous improvement.

Skills and Qualifications

• 5+ years of Information Technology experience, with an Associate Degree in Science required and a Bachelor's degree preferred.


• Strong knowledge of business systems, hardware, network infrastructure, and IT support concepts.


• Proficiency with Microsoft Office 365, Windows 11, SCCM/Tanium for for operating system imaging and deployment, and Windows Server 2016 and 2025. Relevant certifications are an asset.


• Basic networking knowledge, including Cisco and Meraki technologies.


• Experience supporting hardware such as HP PCs, Dell HCI servers, and printers.


• ITIL knowledge is preferred.


• Strong analytical, organizational, communication, interpersonal, and customer service skills, with sound judgment when addressing technical concerns.

Why Partner with Altis

If you've never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you're a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities.

If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.