IT Administrator

SysGen Solutions Group; Red Deer; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work schedule

Comprehensive benefits

Health & wellness

Job summary

SysGen Solutions Group is seeking an IT Administrator in Red Deer to manage client networks and systems, delivering proactive support and optimization across a portfolio of SMB clients.

You will work hands-on with environments, build strong client relationships, and elevate technology to improve outcomes. A collaborative, hybrid workplace with benefits awaits, across Calgary HQ and western Canada.

Qualifications

• Diploma or Degree in Computer Science or Information Technology.
• 3-5+ years experience supporting SMB networks and systems.
• Fundamental knowledge of operating systems (Windows, Linux, macOS) and virtualization (VMware/Hyper-V).
• Experience with networking gear (Meraki, Cisco, SonicWALL, Juniper).
• Excellent customer service and problem-solving skills.
• Ability to configure Microsoft Office applications including Office 365.
• Proficient in remote access and conferencing tools.
• Valid driver's license and vehicle.

Responsibilities

• Monitor, maintain, and optimize client systems, applications, and network environment.
• Respond to client needs and troubleshoot or escalate issues as required.
• Provide remote support for remote users.
• Perform server administration tasks (user/group, permissions, GPOs, print services).
• Provide Level 1–3 networking support (TCP, DNS/MX, subnets, VLAN, VPN, firewalls, Wireless).
• Provide Level 1–2 application support for basic COTS (Exchange, O365, SMB apps).
• Provide Level 1–3 server/database administration.
• Deploy, repair, and replace services on desktops, laptops, printers, and mobile devices.
• Install and configure Windows Desktop; check events/logs and escalate as needed.
• Complete weekly/monthly SLA tasks; manage user network accounts; monitor backups/storage.

Skills

Customer service

Troubleshooting

Remote support

Network administration

Windows Server administration

Microsoft 365 / Office 365

VMware

Hyper-V

CompTIA training

MTA / MS fundamentals

Education

Diploma or Degree in Computer Science or Information Technology

Tools

Meraki

SonicWALL

Cisco

Juniper

VMware

Hyper-V

Windows Server

Office 365

Job description

From our Calgary HQ to our teams in Edmonton, Red Deer, and the Okanagan, SysGen helps businesses across Western Canada boost productivity, security, and growth. Our Dedicated IT Support Model® means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT challenges but always as a team. Join us and you’ll troubleshoot, innovate and celebrate wins together, making IT more effective and way more fun.

As an IT Administrator in Red Deer, you’ll be the go-to tech expert for a portfolio of clients, keeping their systems running smoothly, finding ways to make their technology better, and jumping in when support is needed. You’ll work hands-on with client environments, build strong relationships, and make a real impact on how clients experience their technology.

At SysGen, you’re not just starting a job; you’re logging into a team that’s wired for collaboration, cloud-level fun, and big ideas that never crash.

Life at SysGen - Perks & Benefits (What’s in it for you?)

• Earn More: Competitive salary plus performance-based compensation.
• Vacation Your Way: Take advantage of our unique Double Dip vacation program.

• Live Well: Work-life balance with a hybrid work schedule, comprehensive benefits, and a culture of health & wellness.
• Culture that Clicks: From team-building activities (actually fun) and Fun Fridays to staff appreciation and company-wide celebrations, we create moments that bring people together.
• Get Rewarded: EVERYONE is eligible to win President’s Club and join an all expenses paid trip the trip (last time it was to Mexico!)
• Grow Your Career: Paid training and development to help you level up.
• Make Your Mark: We’re a flat organization where your ideas matter. No red tape, no endless approvals; just the freedom to create impact and make meaningful changes right away.

• Join a Winning Team: SysGen is diverse, innovative, and recognized with multiple awards, such as:

• Top Managed Services Provider by Channel Futures (Last 4 consecutive years)
  
• Cloud Tango’s Top Managed Service Providers Canada (Last 2 consecutive years)
  
• Canada’s Top 100 & MSP500 Small & Medium Employers (7 Years in a row)
  
• Alberta’s Top 75 Employers (3 Years)
  
• Canada’s Top Growing Companies by The Globe and Mail (3 Years)
  

Role & Responsibilities

• Monitor, maintain, and optimize client systems, applications, and network environment
• Efficiently respond to client needs and troubleshoot or elevate issues as required
• Provide remote support for remote users
• Perform server administration tasks, including user/group administration, security permissions, group policies, print services
• Provide level:1, 2 & 3 networking support (TCP, DNS/MX, simple subnets, VLAN, VPN, firewalls, Wireless)
• Provide Level - 1 & 2 application support for basic COTS (Exchange, O365, SMB apps)
• Provide Level - 1, 2, & 3 server / database administration
• Deploy / repair & replace services on desktops, laptops, printers, and mobile devices
• Install and configure Windows Desktop
• Check events and logs and elevate issues as required
• Complete weekly and monthly Service Level Agreement tasks
• Create and manage user network accounts
• Monitor backup / storage (SAN, NAS)

Requirements

• Diploma or Degree in Computer Science or Information Technology
• 3-5+ years experience supporting SMB networks and systems3-5+ years experience supporting SMB networks and systems
". We'll correct.
• Fundamental knowledge or exposure to the following technologies:
  • Operating Systems: Windows 7, 8 and 10, Windows Server 2008, 2012 +R2, 2016, Linux, OSX, IOS, Android, VMWare & clustering, Hyper-V and clustering
  • Networking: Meraki, SonicWALL, Cisco, Juniper, Lenovo, HP, Wireless AP
• Excellent customer service skills
• Highly proficient at identifying user and system issues and resolving or escalating
• Proficient in configuring and deploying Microsoft Office Applications including Office 365
• Ability to effectively prioritize and manage multiple tasks
• Strong troubleshooting skills
• CompTIA training
• Microsoft Level 1: Fundamentals (MTA) Certification
• Highly proficient in remote access and conferencing tools
• Valid drivers license and vehicle

SysGen employees are guided by our 8 Guiding Principles:

Collaboration Communication

Consistency Expectations

Innovation Integrity

Relationships Responsibility

SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.

#sysgenteal