Investigative Services Analyst

Co-operators General Insurance Company; Calgary; Hybrid; CAD 61,000 - 101,000; Full time

Benefits offered by this job

Flexible work options

Paid time off

Total rewards package

Volunteer days

Job summary

Co-operators General Insurance Company is seeking an Analyst I of Investigative Services to collect and analyze data and apply advanced investigative techniques to contribute to the identification, examination and suppression of claim and policy fraud.

You will investigate files, use analytics tools to detect fraud, document findings, and present findings to stakeholders while collaborating with the team and ensuring strict confidentiality of client information.

Qualifications

• Two years of experience in insurance, analytics or related field.
• Knowledge of investigative techniques and fraud trends.
• Understanding of insurance policy language for coverage and settlement of claims.
• Experience in predictive analytics is an asset.

Responsibilities

• Investigate files and networks to identify fraud patterns and document findings.
• Utilize analytic tools and data to detect fraud and prepare reports.
• Collaborate with the team and stakeholders and present findings.
• Document claims files and gather information for possible civil or criminal proceedings.

Skills

Insurance analytics

Fraud investigation

Data analysis

Communication

Education

CIP designation

Post-secondary in analytics

Job description

Company: CGIC
Department: National Claims Inv Services
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

As the Analyst I of Investigative Services you will collect and analyze data and apply advanced investigative techniques to contribute to the identification, examination and suppression of claim and policy fraud.

How you will create impact:

• Investigating files and networks that have been alerted or referred to the Investigative Services team, documenting findings, and monitoring information to identify patterns in case and portfolio level fraud.
• Utilizing analytic tools and data to detect and investigate fraud and then interpret and apply data findings into investigation reports.
• Participating in industry organizations and projects related to fraud with an emphasis on analytics and remaining informed of new sources of data, investigative techniques and trends to help minimize losses, reduce exposure and improve the effectiveness of fraud detection initiatives.
• Collaborating with the Investigative Services team and business partners during the investigation process and presenting findings to stakeholders.
• Documenting claims files, composing investigation reports and gathering information on cases that may lead to civil or criminal prosecution.

To join our team:

• You have two years of experience in insurance, analytics or a related field.
• You have a post-secondary education, preferably in Psychology, Criminology, Statistical Mathematics or Analytics.
• You have the Chartered Insurance Professional (CIP) designation.
• You have in-depth knowledge of investigative techniques and fraud trends and understanding of the application of insurance policy language with respect to coverage, liability and settlement of claims.
• Having previous experience in predictive analytics applied to insurance claim segmentation, including fraud detection, is an asset

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
• You will travel occasionally.
• Strict confidentiality with respect to client’s medical history, financial status and other personal information.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected salary $60,574.00 to $100,956.00CAD

Salary placement

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.