Claims Representative II, Bodily Injury

The Co-operators Group; Ottawa; Hybrid; CAD 61,000 - 101,000; Full time

Benefits offered by this job

Training and development

Flexible work options

Well-being programs

Job summary

The Co-operators Group is seeking a Bodily Injury Claims Representative II in a hybrid role based in Ottawa. You will investigate and resolve complex bodily injury claims, negotiate settlements, and liaise with claimants, clients, lawyers and witnesses to deliver client-centric outcomes.

A CIP designation and strong communication are essential. You will contribute to a culture of exceptional service, continuous improvement, and knowledge sharing while working two days per week in the office and

Qualifications

• Three years of claims or related business experience.
• Post-secondary degree or diploma.
• CIP designation.
• Provincial adjuster license(s) depending on province of work.
• CIP designation is an asset.

Responsibilities

• Investigate, interpret coverage, negotiate and decide autonomously to resolve complex bodily injury claims.
• Contact claimants, clients, lawyers and witnesses during investigation and resolution.
• Coach, train and provide technical support to the claims team.
• Provide exceptional client service in line with claims standards to support industry-leading client engagement.

Skills

Communication

Team player

Critical thinking

Client service

Education

Post-secondary degree or diploma

CIP designation

Provincial adjuster license (as required)

Job description

Company: CGIC
Department: Bodily Injury Claims
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

As a Bodily Injury Claims Representative II, you will be responsible for the investigation, negotiation and resolution of complex claims. You will contribute to our client service culture through daily interactions with clients and by implementing innovative, client-centric solutions.

How you will create impact:

• Investigating, interpreting coverage, negotiating and making decisions autonomously, to resolve complex bodily injury claims.
• Contacting claimants, clients, lawyers and witnesses in the investigation and resolution of claims.
• Coaching, training, and providing technical support to the claims team.
• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

To join our team:

• You have three years of claims or related business experience.
• You have a post-secondary degree or diploma.
• You have a Chartered Insurance Professional (CIP) designation.
• You have or will attain provincial adjuster license(s) depending on the province of work.
• Currently holds or working towards Chartered Insurance Professional (CIP) designation is an asset.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected Salary range $60,574.00 to $100,956.00 CAD

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.