Inventory & Customer Service Specialist

Sephora USA, Inc; London; Hybrid; CAD 26,202,000 - 31,134,000; Full time

Benefits offered by this job

Competitive benefits program

Learning and development opportunities

Performance-based bonus opportunities

Job summary

Sephora Canada is seeking an Operations Consultant at the London, ON location to partner with the Operations Supervisor to keep the stockroom organized and merchandising up to date. The role requires 1–2 years of retail or client service experience with strong computer and math skills and flexible availability including evenings, weekends and holidays.

Responsibilities include assisting in training cashiers on POS/MPOS, maintaining cleanliness in the cashier zone, supporting Sephora

Qualifications

• 1-2 years of retail/client service industry experience, preferably in a stockroom capacity.
• Possess good computer, arithmetic and organizational skills.
• Ability to multi-task, while being attentive to the needs of clients and the business.
• Effective time management, problem solving and communication skills.
• A High School graduate or equivalent.
• Flexible availability including evenings, weekends and holidays is required.

Responsibilities

• Provide friendly, professional and knowledgeable service to clients as needed during store business hours.
• Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS.
• Assist in maintaining standards of cleanliness and organization within the cashier zone.
• Be aware of and assist in maintaining SEPHORA’s merchandising concepts.
• Participate in programs to reduce shortage/loss.
• Perform shipment receipt and processing in a timely manner.
• Organize and maintain stockroom per company standards.
• Process transfers, damages and testers per company standards.
• Check in all visual elements and communicate missing/damaged pieces to Operations Supervisor.
• Ensure safety and tidiness standards are respected and maintained at all times.
• Communicate inventory issues/concerns to Supervisor(s), Assistant Manager(s) or Store Manager.
• Ensure compliance with sampling policies and procedures.
• Participate in inventory control.
• Designated consultants will be cross-trained in cashier functions.

Skills

Retail experience

Customer service

Communication

Multitasking

Computer skills

Time management

Education

High School diploma or equivalent

Job description

Sephora Canada is seeking an Operations Consultant at the London, ON location to partner with the Operations Supervisor to keep the stockroom organized and merchandising up to date. The role requires 1–2 years of retail or client service experience with strong computer and math skills and flexible availability including evenings, weekends and holidays.

Responsibilities include assisting in training cashiers on POS/MPOS, maintaining cleanliness in the cashier zone, supporting Sephora