International Recruitment Assistant

Centennial College; Toronto; On-site; CAD 25,000 - 39,000; Part time

Job summary

Centennial College is seeking a part-time International Recruitment Administrative Support role in Toronto. You will assist the international recruitment team with communications to prospective students and agents, coordinate events, manage leads, and support reporting and documentation.

The position requires strong customer service, organization, and cross-cultural communication skills. Reporting to International Recruitment Managers, you will handle lead management, outreach activities, and

Qualifications

• Diploma or equivalent in Business Administration, International Relations, Communications, Education, Office Administration or equivalent.
• Minimum 2 years of specialized work experience providing administrative and customer service support, preferably in a recruitment, education, or student services environment.
• Intermediate knowledge of PC software (Microsoft Word, Excel, Outlook, WhatsApp).
• Experience using Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Experience using digital communication tools (Microsoft Teams, Zoom, WhatsApp, and other web-based applications) to communicate with clients and support day-to-day activities.
• Cross-cultural customer service and interpersonal skills.
• Strong written and verbal communication skills with the ability to communicate effectively with individuals from diverse cultural backgrounds.

Responsibilities

• Coordinate the preparation and distribution of recruitment materials and logistical arrangements for international recruitment activities.
• Provide timely and professional customer service support to prospective students, agents, school counsellors, and external stakeholders through email, telephone, WhatsApp, and other channels.
• Maintain accurate records of recruitment activities, communications, and stakeholder interactions within recruitment systems.
• Support International Recruitment Specialists and Managers with market activities, outreach initiatives, and recruitment campaigns.
• Coordinate communications and operational activities with internal departments to support recruitment events and initiatives.
• Conduct proactive outreach to prospective students to encourage engagement with recruitment initiatives.

Skills

Customer service

Communication

Cross-cultural skills

MS Office

Education

2-year diploma in Business Administration / International Relations / Communications / Office Administration

Tools

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

WhatsApp

Microsoft Teams

Zoom

Job description

(This position is initially open to regular part-time, bargaining unit employees of the college)
Centennial College recognizes and affirms Diversity, Equity and Inclusion and Indigenous ways of knowing as central to the vibrancy and uniqueness of its learning and working academic mission. We strongly encourage applications from members of Indigenous communities and all equity-deserving groups including Women, Racialized, Persons with Disabilities, and LGBTQ+ communities.

We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.

Position Summary

The incumbent supports the international recruitment team in recruiting students by participating in administrative tasks, student and agent communications (email, phone, WhatsApp), on campus event support, calling campaigns and basic reporting functions. This position will work to support all international managers as assigned (outreach material preparation, agent supports and admin as well as conversion activities).

The role focuses on executing assigned tasks to support recruitment operations, ensuring timely communication and accurate follow-up with prospective students and stakeholders. The incumbent works collaboratively with International Recruitment Specialists and Managers, providing support in lead management, event coordination, operational planning and coordination of recruitment activities, and routine administrative processes, while adhering to established guidelines and procedures. The incumbent is responsible for coordinating multiple concurrent recruitment activities, identifying operational issues that may impact recruitment initiatives, and working with International Recruitment Specialists and Managers to implement appropriate operational solutions. This position requires strong customer service and communication skills, attention to detail, and the ability to coordinate competing priorities, organize multiple activities simultaneously, and manage routine tasks efficiently.

Responsibilities

• Coordinate the preparation and distribution of recruitment materials and logistical arrangements for international recruitment activities, including outreach events, campus visits, agent meetings, and delegation visits.
• Provide timely and professional customer service support to prospective students, agents, school counsellors, and external stakeholders through email, telephone, WhatsApp, and other communication channels.
• Maintain accurate records of recruitment activities, communications, and stakeholder interactions within recruitment systems.
• Support International Recruitment Specialists and Managers with assigned market activities, outreach initiatives, and recruitment campaigns.
• Coordinate communications and operational activities with internal departments (e.g., Marketing, Facilities, Event Services, Admissions) to support the successful delivery of recruitment events and initiatives.
• Conduct proactive outreach to prospective students to encourage engagement with recruitment initiatives and support progression through the recruitment funnel.
• Manage assigned leads generated through recruitment campaigns and digital channels, ensuring timely follow-up, accurate documentation, and escalation of complex inquiries. Review communication histories and lead information to identify outstanding follow-up requirements, prioritize assigned activities, and coordinate next steps with International Recruitment Specialists where required.
• Provide administrative and coordination support for international recruitment partner activities, including maintaining agent documentation, records, and communication tracking.
• Assist International Recruitment Managers with agent-related processes, including preparation of documentation, contract administration, and invoice verification activities.
• Respond to routine inquiries from agents and school counsellors, providing accurate information or escalating matters to appropriate staff.
• Maintain organized records related to agent partnerships, recruitment activities, and supporting documentation.
• Monitor assigned administrative and operational activities, identify scheduling conflicts or outstanding tasks, and coordinate follow-up with Recruitment Specialists, Managers, and internal stakeholders to support recruitment timelines.
• Provide administrative support to International Recruitment Specialists and Managers to ensure effective delivery of recruitment initiatives.
• Assist with data entry, tracking, and preparation of routine recruitment reports under established guidelines.
• Prepare materials, communications, and operational resources required for recruitment activities.
• Provide support on special projects, recruitment initiatives, and operational activities as assigned by International Recruitment Managers, contributing to team priorities and supporting the effective delivery of international recruitment activities.

Qualifications/Experience

• A 2-year diploma or equivalent in Business Administration, International Relations, Communications, Education, Office Administration or equivalent.
• Minimum 2 years of specialized work experience providing administrative and customer service support, preferably in a recruitment, education, or student services environment.
• Intermediate knowledge of PC (and mobile) software (Microsoft Word, Excel, Outlook, WhatsApp).
• Experience using Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Experience using digital communication tools, such as Microsoft Teams, Zoom, WhatsApp, and other web-based applications, to communicate with clients and support day-to-day activities.
• Cross-cultural customer service and interpersonal skills.
• Strong written and verbal communication skills with the ability to communicate effectively with individuals from diverse cultural backgrounds.

Proof of credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their foreign equivalents will be required at the time of job offer.

must be submitted online by October 28, 2026 at 11:59 PM EST. Please quote Job ID J1026-0758.

We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).