International Recruitment Assistant – Regular Part-time

Centennial College; Toronto; In loco; CAD 42.000 - 54.000; Part-time

Descrizione del lavoro

Centennial College is seeking a part-time International Recruitment Assistant to support the recruitment team. The role involves coordinating materials, events, and communications with prospective students, agents, and counsellors, while maintaining accurate records and assisting with campaigns and conversions.

You will work with International Recruitment Specialists and Managers to ensure timely follow-up, efficient lead management, and smooth event operations on campus and virtually.

Competenze

• Diploma or equivalent in Business Administration, International Relations, Education, Office Administration or equivalent.
• Minimum 2 years of specialized work experience providing administrative and customer service support, preferably in recruitment, education, or student services.
• Proficient with Microsoft Word, Excel, Outlook and WhatsApp.
• Experience using Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
• Experience using digital communication tools such as Teams, Zoom, WhatsApp and other web-based apps to communicate with clients.
• Strong cross-cultural customer service and interpersonal skills.
• Additional languages (written or verbal) are an asset.
• Excellent written and verbal communication across diverse cultural backgrounds.

Mansioni

• Coordinate preparation and distribution of recruitment materials and logistical arrangements for international activities.
• Support delivery of virtual and on-campus recruitment events, including registration management and follow-up.
• Provide timely customer service to prospective students, agents, school counsellors, and external stakeholders via email, phone, WhatsApp.
• Maintain accurate records of recruitment activities in recruitment systems.
• Assist with market activities, outreach initiatives and campaigns for assigned responsibilities.
• Support conversion activities such as webinars, calling campaigns and targeted communications.
• Proactively reach out to prospective students to engage with recruitment initiatives.
• Manage leads from campaigns ensuring follow-up and documentation.
• Assist managers with agent processes including documentation, contracts and invoice verification.
• Respond to routine inquiries or escalate to staff as needed.
• Maintain organized records of agents, partnerships and recruitment activities.
• Provide administrative support to ensure effective delivery of recruitment initiatives.
• Contribute to special projects and initiatives as assigned by International Recruitment Managers.

Conoscenze

Customer service

Communication

Coordination

Multitasking

Cross-cultural

Multilingual

Attention to detail

Formazione

Diploma or equivalent in Business Administration / International Relations / Education / Office Administration

Strumenti

Microsoft Word

Excel

Outlook

WhatsApp

Microsoft Teams

Zoom

PowerPoint

Descrizione del lavoro

(This position is initially open to regular part-time, bargaining unit employees of the college)
Centennial College recognizes and affirms Diversity, Equity and Inclusion and Indigenous ways of knowing as central to the vibrancy and uniqueness of its learning and working academic mission. We strongly encourage applications from members of Indigenous communities and all equity-deserving groups including Women, Racialized, Persons with Disabilities, and LGBTQ+ communities.

We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.

Position Summary

The incumbent supports the international recruitment team in recruiting students by participating in administrative tasks, student and agent communications (email, phone, WhatsApp), on campus event support, calling campaigns and basic reporting functions. This position will work to support all international managers as assigned (outreach material preparation, agent supports and admin as well as conversion activities).

The role focuses on executing assigned tasks to support recruitment operations, ensuring timely communication and accurate follow-up with prospective students and stakeholders. The incumbent works collaboratively with International Recruitment Specialists and Managers, providing support in lead management, event coordination, operational planning and coordination of recruitment activities, and routine administrative processes, while adhering to established guidelines and procedures. The incumbent is responsible for coordinating multiple concurrent recruitment activities, identifying operational issues that may impact recruitment initiatives, and working with International Recruitment Specialists and Managers to implement appropriate operational solutions. This position requires strong customer service and communication skills, attention to detail, and the ability to coordinate competing priorities, organize multiple activities simultaneously, and manage routine tasks efficiently.

Responsibilities

• Coordinate the preparation and distribution of recruitment materials and logistical arrangements for international recruitment activities, including outreach events, campus visits, agent meetings, and delegation visits.
• Support the coordination and delivery of virtual and on-campus recruitment events, including registration management, attendee communications, event logistics, and follow-up activities.
• Provide timely and professional customer service support to prospective students, agents, school counsellors, and external stakeholders through email, telephone, WhatsApp, and other communication channels.
• Maintain accurate records of recruitment activities, communications, and stakeholder interactions within recruitment systems.
• Support International Recruitment Specialists and Managers with assigned market activities, outreach initiatives, and recruitment campaigns.
• Execute assigned conversion activities to support recruitment goals, including webinars, calling campaigns, targeted communications, and follow-up initiatives.
• Conduct proactive outreach to prospective students to encourage engagement with recruitment initiatives and support progression through the recruitment funnel.
• Manage assigned leads generated through recruitment campaigns and digital channels, ensuring timely follow-up, accurate documentation, and escalation of complex inquiries.
• Assist International Recruitment Managers with agent-related processes, including preparation of documentation, contract administration, and invoice verification activities.
• Respond to routine inquiries from agents and school counsellors, providing accurate information or escalating matters to appropriate staff.
• Maintain organized records related to agent partnerships, recruitment activities, and supporting documentation.
• Provide administrative support to International Recruitment Specialists and Managers to ensure effective delivery of recruitment initiatives.
• Provides support on special projects, recruitment initiatives, and operational activities as assigned by International Recruitment Managers, contributing to team priorities and supporting the effective delivery of international recruitment activities.

Qualifications/Experience

• A 2-year diploma or equivalent in Business Administration, International Relations, Education, Office Administration or equivalent.
• Minimum 2 years of specialized work experience providing administrative and customer service support, preferably in a recruitment, education, or student services environment.
• Intermediate knowledge of PC (and mobile) software (Microsoft Word, Excel, Outlook, WhatsApp).
• Experience using Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Experience using digital communication tools, such as Microsoft Teams, Zoom, WhatsApp, and other web-based applications, to communicate with clients and support day-to-day activities.
• Cross-cultural customer service and interpersonal skills.
• Additional languages (written and or/verbal) are considered an asset
• Strong written and verbal communication skills with the ability to communicate effectively with individuals from diverse cultural backgrounds.

Proof of credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents will be required at the time of job offer.

Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position. We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted.

We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).