International Admissions Support Clerk

Lakehead University; Northwestern Ontario; Hybrid; CAD 38,000 - 54,000; Full time

Job summary

Lakehead University in Ontario is seeking an International Student Clerk to support prospective and current international graduate students through the admissions process. The role involves handling inquiries, guiding applicants on policies, processing applications and deferrals, and serving as a point of contact for international agents.

The successful candidate will provide timely customer service, interpret policies clearly, and maintain confidentiality of sensitive information.

Qualifications

• Relevant office experience.
• Thorough understanding of international admissions, federal and provincial legislation as it relates to immigration and student visa applications.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to interpret and explain policies, procedures, and admission requirements clearly.
• Ability to handle confidential and sensitive student and applicant information with discretion.

Responsibilities

• Provide professional, timely and accurate customer service to potential and current applicants.
• Respond appropriately to all types of inquiries related to international graduate admissions, over the telephone, via e-mails, or mail.
• Provide general guidance on published guidelines and explain policies, processes, and procedures.
• Respond to all applicant and student questions pertaining to admission criteria and the application process.
• Triage international applicant requests to correct staff members.
• Act as the Graduate Studies point of contact for international agents.
• Respond to agents requests for applicant status updates.
• Coordinate meetings with agents as required.
• Produce reports on agent application numbers.
• Open and process mail and assist the Admissions Officers by processing incoming transcripts, scanning documents, and verifying English language test scores.
• Support IRCC Letter of Acceptance verification to speak to authenticity of an Offer of Admission for immigration purposes.

Skills

Office experience

International admissions

Customer service

Policy interpretation

Communication skills

Job description

Lakehead University in Ontario is seeking an International Student Clerk to support prospective and current international graduate students through the admissions process. The role involves handling inquiries, guiding applicants on policies, processing applications and deferrals, and serving as a point of contact for international agents.

The successful candidate will provide timely customer service, interpret policies clearly, and maintain confidentiality of sensitive information.