International Student Clerk

Lakehead University; Northwestern Ontario; Hybrid; CAD 38,000 - 54,000; Full time

Job summary

Lakehead University in Ontario is seeking an International Student Clerk to support prospective and current international graduate students through the admissions process. The role involves handling inquiries, guiding applicants on policies, processing applications and deferrals, and serving as a point of contact for international agents.

The successful candidate will provide timely customer service, interpret policies clearly, and maintain confidentiality of sensitive information.

Qualifications

• Relevant office experience.
• Thorough understanding of international admissions, federal and provincial legislation as it relates to immigration and student visa applications.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to interpret and explain policies, procedures, and admission requirements clearly.
• Ability to handle confidential and sensitive student and applicant information with discretion.

Responsibilities

• Provide professional, timely and accurate customer service to potential and current applicants.
• Respond appropriately to all types of inquiries related to international graduate admissions, over the telephone, via e-mails, or mail.
• Provide general guidance on published guidelines and explain policies, processes, and procedures.
• Respond to all applicant and student questions pertaining to admission criteria and the application process.
• Triage international applicant requests to correct staff members.
• Act as the Graduate Studies point of contact for international agents.
• Respond to agents requests for applicant status updates.
• Coordinate meetings with agents as required.
• Produce reports on agent application numbers.
• Open and process mail and assist the Admissions Officers by processing incoming transcripts, scanning documents, and verifying English language test scores.
• Support IRCC Letter of Acceptance verification to speak to authenticity of an Offer of Admission for immigration purposes.

Skills

Office experience

International admissions

Customer service

Policy interpretation

Communication skills

Job description

The International Student Clerk, who reports to the Manager of The Faculty of Graduate Studies, is responsible for providing timely and accurate support to prospective and current international graduate students throughout the admissions process. The position responds to admissions inquiries, provides guidance on policies and procedures, supports application processing and deferrals, and serves as a point of contact for international agents.

Responsibilities

• Provide professional, timely and accurate customer service to potential and current applicants.
• Respond appropriately to all types of inquiries related to international graduate admissions, over the telephone, via e-mails, or mail.
• Provide general guidance on published guidelines and explain policies, processes, and procedures.
• Respond to all applicant and student questions pertaining to admission criteria and the application process.
• Triage international applicant requests to correct staff members.
• Act as the Graduate Studies point of contact for international agents.
• Respond to agents requests for applicant status updates.
• Coordinate meetings with agents as required.
• Produce reports on agent application numbers.
• Open and process mail and assist the Admissions Officers by processing incoming transcripts, scanning documents, and verifying English language test scores.
• Support IRCC Letter of Acceptance verification to speak to authenticity of an Offer of Admission for immigration purposes.

Qualifications

• Relevant office experience.
• Thorough understanding of international admissions, federal and provincial legislation as it relates to immigration and student visa applications.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to interpret and explain policies, procedures, and admission requirements clearly.
• Ability to handle confidential and sensitive student and applicant information with discretion.

Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, racialized persons, Indigenous people, persons with disabilities, and other equity-seeking groups. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. This is in accordance with Canadian immigration requirements.

Lakehead University has a goal to recruit and retain a diverse workforce as measured by increasing representation of underrepresented groups among applicants, candidates, and hires. Experience working with Indigenous or racialized communities, and/or members of other equity-deserving groups, is a strong asset. A lived experience or worked experience of any of these issues is preferred.

We appreciate your interest; Lakehead University is committed to supporting an accessible environment. Applicants requiring accommodation during the interview process should contact the Office of Human Resources at [phone] ext. 8334 or [e-mail] to make appropriate arrangements.