Global Admissions & Compliance Specialist

CPA Ontario; Toronto; Hybrid; CAD 66,000 - 83,000; Full time

Benefits offered by this job

Hybrid work model

Home office stipend

Job summary

CPA Ontario in Toronto seeks an Admissions Specialist to manage complex international admissions files within the Registrar’s Office. You’ll be the primary contact for escalations, ensure SLA adherence, and support system testing and reporting.

You’ll collaborate with applicants, internal teams and external stakeholders, support the Admissions Manager on special projects, and help drive process improvements in a fast-paced regulatory environment.

Qualifications

• Post-secondary graduate with a degree or diploma and at least 3 years in a complex regulatory, membership, or customer-focused environment.
• Strong administrator with excellent organizational and multitasking abilities, able to meet tight deadlines.
• Experience with CRM systems like Salesforce; Power BI considered an asset.

Responsibilities

• Drive review of complex international admissions applications with careful attention to detail.
• Serve as go-to expert for escalations while ensuring compliance with SLA requirements.
• Test and validate Salesforce enhancements, own test cases and approve new functionality.
• Support regulatory updates and represent CPA Ontario at stakeholder events.
• Assist Registrar on membership status appeals and prepare appeal documents.
• Lead projects supporting organizational initiatives and process improvements.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Interpersonal skills

Education

Post-secondary degree or diploma

Tools

Salesforce

Power BI

Microsoft Word

Excel

PowerPoint

Teams

Job description

CPA Ontario in Toronto seeks an Admissions Specialist to manage complex international admissions files within the Registrar’s Office. You’ll be the primary contact for escalations, ensure SLA adherence, and support system testing and reporting.

You’ll collaborate with applicants, internal teams and external stakeholders, support the Admissions Manager on special projects, and help drive process improvements in a fast-paced regulatory environment.