Intermediate Accident Benefit Adjuster

CAA South Central Ontario; Vaughan; On-site; CAD 50,000 - 70,000; Full time

Job summary

CAA South Central Ontario is seeking an experienced professional to handle accident benefit claims in Vaughan, Ontario. The role involves investigating and settling claims while providing exceptional customer service.

Applicants should have a minimum of 2-3 years experience in claims handling, knowledge of relevant legislation, and strong communication and negotiation skills. This is a great opportunity for those looking to grow in a supportive environment.

Qualifications

• Minimum of 2-3 years accident benefit claims handling experience.
• Knowledge of legislation governing accident benefits (SABS).
• Exceptional written and oral communication skills.

Responsibilities

• Investigate, evaluate, and settle accident benefit claims.
• Guide and assist insured through the claim process.
• Ensure benefit payments as per legislation.

Skills

Negotiation skills

Customer service

Organizational skills

Decision-making skills

Education

Post-secondary education in a related field

CIP designation (preferred)

Job description

For over 50 years, our Property and Casualty insurance Company, CAA Insurance, has provided dependable and trustworthy service to protect Canadians and what matters to them. CAA Insurance offers a dynamic professional environment that strives to deliver an exceptional customer experience.

Position Details

What You Will Do

• Handle MIG and non-MIG files up to the point of CAT
• Investigate, evaluate, negotiate, settle and administer all accident benefit claims through detailed and thorough investigation, needs analysis, entitlement to benefits, facilitation of coverage and delivery of superior customer service
• Guide and assist the insured through the claim process to achieve service excellence and successful file resolution
• Responsible for benefit payments (as per legislation)
• This role does not have an ADR component, but offers opportunity to be part of mediations, arbitrations and discoveries as learning opportunities

Salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

What You Have

• Minimum of 2-3 years accident benefit claims handling experience
• Knowledge of the legislation that governs these benefits (SABS)
• Well-honed negotiation skills
• Excellent customer service and interpersonal skills
• Exceptional written and oral communication skills
• Strong organizational and time‑management skills with strong decision‑making skills
• Post‑secondary education in a related field, and/or working toward CIP designation preferred

Internal applicants are asked to formally express interest by applying online no later than 10 business days of the position being posted.

We may use AI tools to help us throughout the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.