Senior Technical Specialist CAT

CAA Club Group; Area E (Thornhill); On-site; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Wellness program

Education reimbursement

Employee discounts

Job summary

CAA Club Group in Thornhill, ON, is seeking a Senior Technical Specialist CAT to manage moderate to high complexity accident benefit claims. You will handle catastrophic claims, litigation, and settlements while delivering excellent service to stakeholders.

The role requires 5–7 years' experience, CIP or progress toward designation, and strong knowledge of SABs, LAT rules, and Ontario auto legislation. A collaborative, client-focused approach is essential.

Qualifications

• Minimum 5-7 years of accident benefits claims handling.
• CIP or working towards designation.
• Solid SABs and LAT Rules of Practice knowledge.
• Strong understanding of Ontario Auto Legislation and contracts.
• Excellent communication and negotiation skills.
• Ability to collaborate in a team and multi-task.

Responsibilities

• Investigate, evaluate, negotiate personal/commercial lines claims of moderate to high complexity.
• Manage Catastrophic claims and claims with catastrophic risk.
• Handle litigation/LAT disputes.
• Provide high quality customer experience to stakeholders.
• Timely, accurate reserving in line with protocols.
• Control expenses through proactive handling.
• Obtain Manager approval for claims above authority.
• Collaborate with peers and other departments.
• Stay updated on industry trends and case law.
• Participate in mediations, pre-trials, and settlements.
• Perform other tasks as assigned by the Manager.

Skills

Accident benefits claims

Catastrophic claims

Negotiation skills

Communication skills

Team collaboration

Time management

Education

Post-secondary education

CIP certification

Job description

Career Opportunities: Accident Benefit Claims - Senior Technical Specialist CAT (8645)

Requisition ID8645-Posted09/30/2026-Accident Benefit-Bodily Injury-Insurance Operations-THORNHILL-Insurance-CAA Club Group-Mid-Career-0 - 10%-Full Time- Job Location (country) (1) - Job Location (region) (1)

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

What you will do:

• Investigate, evaluate, negotiate personal/commercial lines claims of moderate to high complexity
• Manage Catastrophic claims and claims with catastrophic risk
• Handle their own litigation/LAT disputes
• Manage challenging coverage claims with tact and professionalism
• Timely, accurate reserving in line with corporate protocols and guidelines
• Maintain control over expenses through pro-active handling techniques
• Obtain approval from Manager on claims above authority
• Provide high quality customer experience to all stakeholders
• Collaborate effectively with peers/other departments
• Remain up to date on industry trends and case law
• Manage claims in litigation, participate in mediations, pre-trials, and settlement conferences
• Perform other tasks and duties as assigned by the Manager

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who you are:

• Post-secondary education or equivalent experience
• Minimum of 5-7 years of accident benefits claims handling
• CIP or working towards designation
• Solid understanding of SABs and LAT Common Rules of Practice and Procedure along with knowledge of case law
• Strong understanding of Ontario Auto Legislation and insurance contracts in various jurisdictions
• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
• Ability to collaborate in a team environment; prioritize and multi-task
• Ability to cross-reference information with attention to detail
• Adaptability and willingness to learn
• Strong decision making and problem-solving skills
• Excellent communication skills, both written and verbal
• Demonstrated negotiation and conflict resolution skills

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.