Senior Technical Specialist CAT - Accident Benefits

Echelon 56; Vaughan; Remote; CAD 67,000 - 103,000; Full time

Job summary

CAA Insurance Company is seeking a Senior Technical Specialist for Accident Benefit Claims to investigate, evaluate and manage moderate to high complexity claims, including catastrophic claims and litigated matters, in Thornhill, Ontario.

The role requires 5–7 years of accident benefits claims experience, CIP or designation, strong negotiation and communication skills, and the ability to collaborate across teams; the salary range is 66,900 to 102,900 CAD, with comprehensive benefits.

Qualifications

• Post-secondary education or equivalent experience.
• Minimum 5-7 years of accident benefits claims handling.
• CIP or working towards designation.
• Solid understanding of SABs and LAT rules and case law.
• Strong knowledge of Ontario Auto Legislation and insurance contracts.

Responsibilities

• Investigate, evaluate, negotiate personal/commercial lines claims of moderate to high complexity.
• Manage Catastrophic claims and claims with catastrophic risk.
• Handle their own litigation/LAT disputes.
• Manage challenging coverage claims with tact and professionalism.
• Timely, accurate reserving in line with corporate protocols and guidelines.
• Maintain control over expenses through pro-active handling techniques.
• Obtain approval from Manager on claims above authority.
• Provide high quality customer experience to all stakeholders.
• Collaborate effectively with peers/other departments.
• Remain up to date on industry trends and case law.
• Manage claims in litigation, participate in mediations, pre-trials, and settlement conferences.
• Perform other tasks and duties as assigned by the Manager.

Skills

Excellent communication

Negotiation skills

Conflict resolution

Decision making

Team collaboration

Attention to detail

Problem solving

Education

Post-secondary education or equivalent experience

CIP or working towards designation

Job description

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Accident Benefit Claims - Senior Technical Specialist CAT

Date: Sep 30, 2026

Location: Thornhill, ON, CA, L3T 7P9

Salary Range: $66,900 - $102,900 CAD

Company: CAA Insurance Company

Position Type: Existing position

About Us

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

What you will do:

• Investigate, evaluate, negotiate personal/commercial lines claims of moderate to high complexity
• Manage Catastrophic claims and claims with catastrophic risk
• Handle their own litigation/LAT disputes
• Manage challenging coverage claims with tact and professionalism
• Timely, accurate reserving in line with corporate protocols and guidelines
• Maintain control over expenses through pro-active handling techniques
• Obtain approval from Manager on claims above authority
• Provide high quality customer experience to all stakeholders
• Collaborate effectively with peers/other departments
• Remain up to date on industry trends and case law
• Manage claims in litigation, participate in mediations, pre-trials, and settlement conferences
• Perform other tasks and duties as assigned by the Manager

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who you are:

• Post-secondary education or equivalent experience
• Minimum of 5-7 years of accident benefits claims handling
• CIP or working towards designation
• Solid understanding of SABs and LAT Common Rules of Practice and Procedure along with knowledge of case law
• Strong understanding of Ontario Auto Legislation and insurance contracts in various jurisdictions
• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
• Ability to collaborate in a team environment; prioritize and multi-task
• Ability to cross-reference information with attention to detail
• Adaptability and willingness to learn
• Strong decision making and problem-solving skills
• Excellent communication skills, both written and verbal
• Demonstrated negotiation and conflict resolution skills

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.