Intensive Case Management Worker - Harbour House

Young Women's Christian Assoc.; Lethbridge; On-site; CAD 30,000 - 43,000; Full time

Job summary

Young Women's Christian Assoc. Harbour House is seeking an Intensive Case Management Worker in Lethbridge, AB to provide life skills support, housing stability planning, and advocacy.

The role requires working on-site with clients to coordinate services, accompany appointments, and liaise with community resources for housing and wellness support. Responsibilities include developing housing support plans, maintaining records, and supporting clients in navigating systems while acting as a positive

Qualifications

• Bachelor's degree or better in Human Services or related field.

Responsibilities

• Assist clients in developing and maintaining positive working relationships with professionals to support wellness.
• Assist and encourage clients in pursuing leisure activities, exercise programs and community socialization.
• Support clients in self-management, coping strategies, confidence and community rehabilitation.
• Guide clients toward daily living goals and eventual housing stability.
• Provide information, referrals, and advocacy for clients and navigate systems processes.
• Accompany clients to appointments to access community resources and housing options.
• Maintain professional relationships with community contacts and educate partners about referral processes.

Skills

Interpersonal Skills

Critical Thinking

Conflict Management

Oral and Written Communication

Sensitivity to cultural diversity

Strong organizational skills

Team Player

Ability to exercise good judgement

Innovative

Detail Oriented

Leader

Education

Bachelor's degree in Human Services or related field

Job description

Intensive Case Management Worker - Harbour House

Job Category : Program Support

Requisition Number : INTEN001078

• Full-Time
• On-site
• Hourly Range : 0 to 0
• Rate : $26.44 CAD per hour

Locations

Showing 1 location

Lethbridge, AB T1J2K1, CAN

Description

POSITION DUTIES AND RESPONSIBILITIES:

Life Skills Support:.

• Assist clients as needed in developing and maintaining a positive working relationship with professionals in support of ongoing physical, spiritual, emotional, and mental wellness.
• Assist and encourage clients in the pursuit of leisure activities, exercise programs, and community socialization opportunities
• Support clients in management of self, i.e., development and utilization of personal coping strategies, self confidence & community rehabilitation.
• Assist clients in realizing personal daily living goals, both short and long term, to facilitate progression towards independent living a nd towards the transition to more permanent housing .
• Provide clients with guidance, information, and referrals pertaining to personal finance and legal issues, assist participants in navigating and understating systems processes..
• Support clients in becoming active members of the community at large.
• Act as a positive role model for clients; lead by example.

Program Support

• Develop housing support plans with an emphasis to housing stability factors.
• Develop and maintain relationships with local housing authorities, housing management bodies and private landlords.
• Navigate systems and coordinating services within the community.
• Support and attend court proceedings, assist clients with accessing legal resources.
• Provide information, resources, and advocacy for clients.
• Accompany clients to appointments to access community resources, affordable housing, financial support, etc.
• Refer clients to community support including medical, educational, mental health, addictions, cultural and other pro social activities.
• Liase with service groups and agencies as required for program services.
• Educate community partners to referral processes and services being offered by the YWCA.
• Establish and maintain professional relationships with community contacts.
• On call duties as directed by the Program Managers.

Administrative Support

• Comply with the YWCA Lethbridge & District policies and procedures.
• Maintain detailed records according to the YWCA Lethbridge & District legal documentation guidelines.
• Maintain clients files and records as per YWCA Lethbridge & District guidelines.
• Ensure clients files are complete and up to date, including timely completion of case notes, medication information, progress reports, goals, and any other relevant details.
• Complete all reports and summaries, including monthly statistics, and discharge summaries, in a timely manner according to YWCA Lethbridge & District documentation guidelines.

Skills

Preferred

Critical Thinking

Advanced

Interpersonal Skills

Advanced

Conflict Management

Advanced

Oral and Written Communication

Advanced

Sensitivity to cultural diversity

Advanced

Strong organizational skills

Advanced

Ability to work harmoniously with others

Advanced

Ability to exercise good judgement

Advanced

Behaviors

Preferred

Innovative

Consistently introduces new ideas and demonstrates original thinking

Functional Expert

Considered a thought leader on a subject

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Leader

Inspires teammates to follow them

Team Player

Works well as a member of a group

Education

Required

Bachelor's degree or better in Human Services or related field.