Intensive Case Management Worker - Harbour House

YWCA Lethbridge; Lethbridge; Hybrid; CAD 32,000 - 41,000; Full time

Job summary

YWCA Lethbridge is hiring an Intensive Case Management Worker for Harbour House in Lethbridge. The role focuses on life skills support, housing stabilization, and community integration, with on-site responsibilities and strong collaboration with professionals and housing authorities.

The position emphasizes documentation, advocacy, and facilitating access to resources, legal information, and court support as needed, to help clients progress toward independent living.

Qualifications

• Bachelor's degree or better in Human Services or related field.

Responsibilities

• Life Skills Support: Assist clients in developing and maintaining relationships with professionals to support wellness.
• Life Skills Support: Encourage and assist clients in pursuing leisure activities, exercise, and socialization.
• Life Skills Support: Help clients develop personal coping strategies, self-confidence, and community reintegration.
• Assist clients in achieving daily living goals to progress toward independent living and housing.
• Provide guidance and referrals on personal finance and legal issues; help navigate systems.
• Support clients to become active community members and role models.
• Program Support: Develop housing stability-focused plans and maintain relationships with housing authorities and landlords.
• Navigate community services, coordinate resources, and attend court when needed.
• Advocate for clients and accompany them to appointments for resources and support.
• Complete documentation, reports, and statistics per guidelines.

Skills

Critical Thinking

Interpersonal Skills

Conflict Management

Oral and Written Communication

Sensitivity to cultural diversity

Strong organizational skills

Ability to work harmoniously with -??

Ability to exercise good judgement

Education

Bachelor's degree or better in Human Services or related field

Job description

Intensive Case Management Worker - Harbour House

Job Category: Program Support

Requisition Number: INTEN001078

• Posted : August 28, 2026


• Full-Time


• On-site


• Hourly Range : 0 to 0


• Rate : $26.44 CAD per hour

Locations

Showing 1 location

Lethbridge, AB T1J2K1, CAN

Description

POSITION DUTIES AND RESPONSIBILITIES:

Life Skills Support:

• Assist clients as needed in developing and maintaining a positive working relationship with professionals in support of ongoing physical, spiritual, emotional, and mental wellness.


• Assist and encourage clients in the pursuit of leisure activities, exercise programs, and community socialization opportunities


• Support clients in management of self, i.e., development and utilization of personal coping strategies, self confidence & community rehabilitation.


• Assist clients in realizing personal daily living goals, both short and long term, to facilitate progression towards independent living a nd towards the transition to more permanent housing .


• Provide clients with guidance, information, and referrals pertaining to personal finance and legal issues, assist participants in navigating and understating systems processes..


• Support clients in becoming active members of the community at large.


• Act as a positive role model for clients; lead by example.

Program Support

• Develop housing support plans with an emphasis to housing stability factors.


• Develop and maintain relationships with local housing authorities, housing management bodies and private landlords.


• Navigate systems and coordinating services within the community.


• Support and attend court proceedings, assist clients with accessing legal resources.


• Provide information, resources, and advocacy for clients.


• Accompany clients to appointments to access community resources, affordable housing, financial support, etc.


• Refer clients to community support including medical, educational, mental health, addictions, cultural and other pro social activities.


• Liase with service groups and agencies as required for program services.


• Educate community partners to referral processes and services being offered by the YWCA.


• Establish and maintain professional relationships with community contacts.


• On call duties as directed by the Program Managers.

Administrative Support

• Comply with the YWCA Lethbridge & District policies and procedures.


• Maintain detailed records according to the YWCA Lethbridge & District legal documentation guidelines.


• Maintain clients files and records as per YWCA Lethbridge & District guidelines.


• Ensure clients files are complete and up to date, including timely completion of case notes, medication information, progress reports, goals, and any other relevant details.


• Complete all reports and summaries, including monthly statistics, and discharge summaries, in a timely manner according to YWCA Lethbridge & District documentation guidelines.

Qualifications

Skills

Preferred

Critical Thinking

Advanced

Interpersonal Skills

Advanced

Conflict Management

Advanced

Oral and Written Communication

Advanced

Sensitivity to cultural diversity

Advanced

Strong organizational skills

Advanced

Ability to work harmoniously with others

Advanced

Ability to exercise good judgement

Advanced

Behaviors

Preferred

Innovative:

Consistently introduces new ideas and demonstrates original thinking

Functional Expert:

Considered a thought leader on a subject

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Leader:

Inspires teammates to follow them

Team Player:

Works well as a member of a group

Education

Required

Bachelor's degree or better in Human Services or related field.