RESIDENTIAL SUPPORT WORKER (HAP)

YWCA Hamilton; Hamilton; On-site; CAD 36,000 - 41,000; Full time

Benefits offered by this job

On-the-job training

Childcare discounts

Competitive total rewards package

Job summary

YWCA Hamilton is hiring for a 24-hour residential support role in Hamilton, ON. The position involves direct assistance to 10 residents in a partnered housing model, ensuring safety and well-being according to DS and YWCA standards.

The role requires 1–2 years in similar settings, First Aid/CPR, and ability to work rotating shifts. Training is provided; a rewarding opportunity to support women, children, and gender-diverse residents.

Qualifications

• Minimum education requirements listed; relevant human services field preferred.
• Experience in 24-hour residential settings is desirable.
• First Aid/CPR and other certifications are valued.

Responsibilities

• Provide direct support to residents in a 24-hour housing model.
• Ensure physical and emotional well-being and safety of residents.
• Follow program plans and comply with policies and standards.

Education

SSW or enrolled for completion

DSW Apprenticeship or enrolled

CSW or other human service field

Tools

MS Office - Word & Outlook

Job description

Number of Vacancies: 1

Type of Contract: Permanent

Hours of Work: 19.0

Compensation: $27.05

Schedule: Week One: Thursday 4:30 p.m. to 8:30 p.m. Friday 4:30 p.m. to 8:30 p.m. Saturday 10:00 a.m. to 7:00 p.m. - 17 hours Week Two: Sunday 10:00 a.m. to 7:00 p.m. Monday 4:30 p.m. to 8:30 p.m. Tuesday 4:30 p.m. to 8:30 p.m. Wednesday 4:30 p.m. to 8:30 p.m. - 21 hours

Job Code: 1- HAP 2026

Posting Start Date: August 19, 2026

Posting End Date: August 26, 2026

Department: Developmental Services

Location: Hamilton, ON

ABOUT US

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.

YWORK FOR US?

Grounded in our core values of intersectional feminism, people-centered approaches, belonging, shared responsibility and strong partnerships, our work is guided by the belief that lasting change can be created together. YWCA Hamilton envisions an equitable world where women (cis and trans), girls, Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community.

AS A YWCA HAMILTON EMPLOYEE YOU GET

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

If you’re passionate about making a positive impact in the lives of women, children, gender diverse people and families every day, we would love for you to join our team!

RESPONSIBILITIES

This employee will work within a 24-hour residential housing model that will serve a total of 10 individuals in partnership with another Community Agency Service Provider. Individuals served will have a confirmed Mental Health Diagnosis & Intellectual Developmental Disability. They will provide delivery of direct support services to all residents within the housing apartment model and ensure the physical and emotional well-being and safety/security of all individuals within the residential site in alignment with YWCA Hamilton’s Mission and Vision Statements and in cooperation with partnership of Community Agency Service Provider.

KEY RESPONSIBILITIES:

• This is a unique partnership with another Community Service Agency and funding from two Ministry streams in order to provide the appropriate services and supports to meet the complex needs of the residents.
• The employee will work in cooperation and alongside with other Community Agency Staff in cooperation, YWCA Hamilton Staff, including Assigned Program Supervisor, full time, part-time and relief team members.
• They will perform all duties and responsibilities in a productive, professional and cooperative manner which will contribute to the overall goals of the department and in keeping with general policies and guidelines of YWCA Hamilton.
• Ensure the physical and emotional well-being of individuals we support is maintained. Meet QAM Compliance and MCSS Legislation 299/10 Standards.
• Follow and adhere to QAM compliance and Legislation 299/10 standards.
• This employee will provide delivery of direct support services to individuals we support within their residential housing model.
• Support services in all areas of daily living within our service plan domains including but not limited to: bathing, hygiene routines, medication administration, meal preparation, grocery shopping, chore lists/housekeeping, laundry, nightly safety inspections, and in-house recreation opportunities and community outings that promote social inclusion.
• Provide supervision and ensure safety of residents during their shift.
• Support services offered will maintain or increase individual’s independent living skills and personal growth.

OTHER RESPONSIBILITIES:

• In cooperation with program supervisor will perform all duties and responsibilities in a productive, professional and cooperative manner which will contribute to the overall goals of the partnership and DS Department and in keeping with general policies and guidelines of YWCA Hamilton.
• Ensure the physical and emotional well-being of individuals we support is maintained
• Assist residents with ADL’s, meal preparation, grocery shopping, menu planning, medication administration, assistance with hygiene routines, housekeeping, laundry, community safety skills, transportation, reducing risks to harm, community outings, recreation and social opportunities
• Implement and carry-out individual program plans, Behaviour Support Plans and protocols
• Must attend and participate in regular team meetings in order to communicate and share information including achievements, progress, concerns and generate solutions
• Attend on-going professional development opportunities offered to program staff
• Contribute in the development, planning, implementation of day/evening and weekend in-house and community based social/recreational activities
• Program and agency policies are adhered to by staff and reviewed regularly
• All necessary administrative/documentation tasks are performed including: MAR sheets, daily communication logs, checklists, chore lists, inspections, incident reports, or other reports/tasks as assigned
• Ensure that housekeeping/cleanliness/maintenance of program areas or residents’ accommodations standards are met
• Establish positive professional relationships with staff, individuals, families, and other community service agency providers
• Ensure YWCA Hamilton workplace health and safety policies and procedures are followed at all times and act to reduce workplace hazards.
• Report all workplace hazards and follow YWCA Hamilton health and safety policies

QUALIFICATIONS

• Minimum Education: SSW or enrolled for completion, DSW Apprenticeship or enrolled, CSW or other human service field
• Minimum 1-2 Years Part Time or Relief work experience in a 24hr residential setting
• Previous work experience with individuals with Mental Health Diagnosis and Challenging Behaviours
• Emergency First Aid/CPR Certification
• Mental Health First Aid Certification
• NVCI Certification
• QAM/Abuse Training, Fire Safety
• ARAO Training
• Must have demonstrated excellent verbal and written skills
• Ability to work independently and as a part of the team
• Must be able to work all the rotating schedules as assigned (see schedule)
• Proficiency with MS Office Applications including Word & Outlook
• Working from a feminist, anti-oppressive/anti-racist perspective
• Karen (Burmese) & French Language Skills an Asset
• Must provide a current Vulnerable Sector Police Check or willingness to obtain at own cost
• Attend and participate in all YWCA Hamilton mandatory training
• Must be willing to provide a pre- employment medical examination and annually thereafter

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process, if you require accommodation please reach out to [e-mail]

Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen, assess, or select applicants during the hiring process.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.