Career Advisor / Case Manager

Ywca Bc; North Vancouver; On-site; CAD 47,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Flexible work arrangements

Employee Family Assistance Program

Free membership to Health + Fitness

Discounts at YWCA services

Job summary

YWCA BC in North Vancouver seeks a Temporary Case Manager to support job seekers through intake, assessment, action planning and referrals to training funding. You will work in a multi-agency team to link clients with employment opportunities while upholding YWCA values.

The role emphasizes developing individualized action plans, following up on progress, and using the ICM system with initial training provided. Strong communication and 1–2 years’ experience are expected.

Qualifications

• Post-secondary certificate, degree or diploma in a relevant field (e.g., career or employment development, social work, psychology, sociology, human services, counselling).
• Career Development Practice Certificate is an asset.
• Familiarity with the Integrated Case Management (ICM) database and WorkBC policy guidelines is an asset.
• Good communication and case note writing skills.
• 1-2 years of Case Management and/or employment counselling experience is required.

Responsibilities

• Work as part of a multi-agency team to deliver a comprehensive employment program for clients.
• Help clients achieve sustainable employment by addressing barriers and leveraging strengths.
• Monitor labour market trends and community resources to support diverse clients.
• Maintain an organized client caseload with timely follow-ups and documentation.
• Assess client needs and develop individualized action plans.
• Assist clients to access training funding and related services.

Skills

Case management

Communication

Documentation

Independent worker

Client engagement

MS Teams

Education

Post-secondary certificate/degree in a relevant field

Career Development Practice Certificate (asset)

Tools

ICM database

MS Teams

Job description

Temporary (until March 31st, 2027) Full Time, 35 hours per week

Location

Posting Period

Job Description

Under the general supervision of the Manager of Case management Services, the Case Manager is responsible for working closely with job seekers to conduct intakes, assess service suitability, develop and implement action plans, assit clients to access training funding and support clients meet their employment and career goals.

The Case Manager will focus on intakes, action plan follow-up, and will contribute to the overall goals and objectives of the project. The position is part of a multi-agency team who supports linking job seekers to employment and training opportunities, while upholding the YWCA's mission and values.

What you’ll be doing:

• Work as part of a multi-faceted, multi-agency team to deliver a comprehensive employment program designed to meet individual needs of clients
• Work with clients to achieve sustainable employment including addressing any client barriers and building on client strengths
• Keep abreast of labour market trends, employment issues, community resources and employment opportunities to effectively support clients from diverse backgrounds.
• Maintain an organized and current client caseload including managing follow ups on a timely manner, and supporting clients with their employment needs
• Assess client needs and develop an individualized action plan to meet goals
• Proficient and effective use of the Integrated Case Management system (ICM). Training provided for ICM and WorkBC model.
• Administer Client Needs Assessments and Disability-Related Employment Needs Assessments
• Connect Clients to employment programming and community resources
• Assist Clients to access services such as Short-Term Certificate Training, Occupational Skills Training, Short Duration Training, PBLMTs, Self-Employment Training, Wage Subsidies, Job Creation Programs, Job Search Supports, Disability Supports and any other applicable WorkBC funding they may be eligible for
• Support Clients in completing Skills Training packages to connect with education/training
• Report client progress, and milestones through the ICM
• Ensure file consistency and documentation
• Connect clients with internal workshop scheduleEnsure safety plan and basic needs are in place and work with clients to refer to counselling, community resources, and any other appropriate referrals as appropriate
• Familiar with and ability to work with clients using the latest technology (Zoom) and MS Teams
• Adhering to onsite Health and Safety Procedures
• Other duties as required

What you’ll need:

• A post-secondary certificate, degree or diploma in a relevant field or combination of relevant experience and education (e.g., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education or human resources management.)
• Career Development Practice Certificate is an asset
• Familiarity with the Integrated Case Management Database and WorkBC policy guidelines is an asset
• Good communication, and case note writing skills
• 1-2 years of Case Management and/or employment counselling experience is required
• Passion for helping job seekers achieve their goals through providing holistic supports
• Knowledge of community resources and the labour market
• Works well independently and as part of a team
• Ability to communicate effectively with clients in person and virtually with proven ability to document progress notes
• Demonstrated skills with all Microsoft applications (i.e. Word, Outlook, PowerPoint, Excel, MS Teams)
• Able to show initiative, flexibility and demonstrate a positive attitude towards change and work
• A valid clear criminal record check (including working with vulnerable populations) is required.

What we offer:

• 12% in lieu off time off and benefits
• Flexible working arrangements for applicable positions
• Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members
• Free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centers
• Pay Rate: $35.89
• A workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.

We’re committed to increasing representation and equity across our organization. We strongly encourage applications from women, Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, people with disabilities and others from marginalized communities. We’re also focused on creating leadership opportunities for Indigenous, Black, and gender-diverse individuals.

Accessibility is a priority for us. We make hiring decisions based on qualifications, transferable skills, lived experience and organizational needs.

We respectfully acknowledge that our main office and many of our programs are located on the traditional, ancestral and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səlilwətaɬ (Tsleil-Waututh) Nations, and that our work across British Columbia spans the territories of more than 200 First Nations. We also acknowledge the First Nations, Metis and Inuit peoples who live in our communities.

YWCA BC is committed to truth and reconciliation. This includes understanding the truth and impact of our shared colonial history, making positive changes within our organization and taking actions that advance safety, justice and equity for Indigenous peoples.