Int Representative, Property Claims Level 1

Definity Financial Corporation; Ottawa; On-site; CAD 50,200 - 92,500; Full time

Job summary

Join a forward-thinking company as a Claims Adjuster, where you will play a vital role in resolving customer claims efficiently. This position offers an exciting opportunity to work in a dynamic environment, assisting clients while maintaining detailed records and ensuring policy coverage. You will collaborate with a team, adapt to changing situations, and engage in critical communication with both customers and colleagues. If you are a professional who thrives under pressure and is eager to contribute to a supportive team, this role is perfect for you. Your bilingual skills will be a valuable asset in this diverse workplace.

Qualifications

• Experience in auto or property claims is preferred.
• Bilingual capabilities in French and English are an asset.

Responsibilities

• Resolve claims quickly by working with customers and vendors.
• Maintain detailed records and process claims payments.

Skills

Customer Service

Communication Skills

Teamwork

Problem-Solving

Bilingual (French and English)

Education

University Degree

2-Year College Diploma

CIP Designation

Tools

CICS

CDS

MS Word

MS Excel

Job description

What can you expect from the role?

• Accepting notice of claim and working with the customer and preferred vendors to resolve the claim quickly and efficiently.
• Confirming policy coverage by ensuring the facts of the claim fall within the scope of the policy.
• Maintaining detailed file records by entering pertinent data into the appropriate systems.
• Processing claims payments within level of authority after verifying claimant's entitlement.
• Initiating salvage and subrogation procedures on assigned files.
• Assisting in managing the property queues.
• Availability to work within the hours of 8:00 a.m. to 8:00 p.m. EST.

What you bring to the role?

• A university degree, 2-year college diploma, or CIP designation would be an asset.
• Licensing in New Brunswick, PEI, and Newfoundland would be an asset.
• Experience in auto or property claims (knowledge of property is an asset).
• Familiarity with CICS and CDS systems.
• Proficient in MS Word and Excel.
• Actively pursuing CIP designation.
• Must be available to participate in catastrophic loss duties across Ontario (potentially on a national basis) if support is required by other regions.
• Bilingual capabilities (French and English) would be an asset.
• Professional, friendly, and courteous in all interactions, whether with customers or co-workers.
• Able to perform well in a busy operation and remain calm under pressure.
• Team player adaptable to a changing environment.
• Strong written and verbal communication skills.

Salary: $50,200 - $92,500