Sr Representative, Auto Physical Damage

Definity; Mississauga; On-site; CAD 10,200 - 94,400; Full time

Benefits offered by this job

Company share ownership

Incentive program

RRSP contributions

Volunteer days

Tuition assistance

Wellness programs

Discounts

Job summary

Definity seeks a professional for its Auto Claims team to manage complex and commercial auto claims while delivering exceptional customer service. Apply your claims expertise, collaborate with key stakeholders, and make a meaningful impact through effective claim resolution.

You will provide fair service, explain processes, investigate thoroughly, and work with brokers and vendors to resolve claims, while maintaining detailed records in our systems.

Qualifications

• University degree or CIP designation (or similar) is required.
• 3+ years handling moderately to complex auto claims.
• Strong knowledge of claims processes for tort and DCPD provinces.
• Ability to adapt to a fast-paced, high-volume environment.
• Excellent communication and analytical skills.

Responsibilities

• Provide prompt, courteous, accurate, and fair claims service to customers and brokers.
• Manage complex and/or commercial auto claims.
• Explain the claim process clearly to customers.
• Apply policy wordings to determine coverage.
• Investigate claims thoroughly and collaborate with specialists.

Skills

Auto claims experience

Claims processes

Bilingual asset

NB/PEI license asset

Windows proficiency

Education

University degree or CIP designation

Tools

Windows OS

Job description

Definity is the parent company of several leading Canadian insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We strive to be a top innovative property and casualty insurer and rely on our people to achieve that goal.

The Opportunity

Join our growing Auto Claims team and manage complex and commercial auto claims while delivering exceptional customer service. This role offers the opportunity to apply your claims expertise, collaborate with key stakeholders, and make a meaningful impact through effective claim resolution.

What to Expect

• Provide prompt, courteous, accurate, and fair claims service to all customers, internal and external
• Manage complex and/or commercial auto claims
• Fully explain the claim process to all customers in a way they’ll easily understand
• Interpret and apply policy wordings to determine appropriate coverage under a customer’s policy
• Ensure all claims are promptly and fully investigated, collaborating with fraud investigators when necessary
• Work with the customer, broker, and preferred vendors to determine the best way to resolve the claim
• Maintain detailed file records by entering pertinent data into the appropriate systems
• Process claims payments within your authority level
• Initiate salvage and subrogation procedures on assigned claims
• Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
• Assist in expanding our Commercial Auto and Complex Auto teams

Achieve and maintain a file disposition rate of 100% on a monthly basis.

What You Bring

• Professional, friendly, and courteous demeanor when interacting with customers and co‑workers
• University degree in any discipline or college diploma, or the CIP designation
• Minimum of 3 years experience handling moderately complex to complex automobile physical damage claims
• Advanced knowledge of claims processes and procedures, including experience in both tort and DCPD provinces
• Comfortable with change and able to adapt quickly
• Ability to work efficiently in a high‑volume, fast‑paced environment
• Strong analytical, decision‑making, and detail‑oriented organizational skills
• Proficient with Windows‑based programs and excellent keyboarding skills
• Team‑oriented approach, valuing collegiality and shared goal achievement
• Excellent written and verbal communication skills, and attentive listening
• Active license in New Brunswick and Prince Edward Island (or willingness to obtain) is an asset
• Bilingualism (French & English) is considered an asset

Salary range : $51,300 - $94,400 (Actual salary may vary based on location, skills, experience, and local labour market)

Background Checks

This role requires successful clearance of background checks, including criminal checks and leadership references.

Benefits

• Company share ownership program
• Incentive Program – eligible employees may participate in incentive plans at the company’s discretion
• Pension and savings programs, including company‑matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Wellness and recognition programs
• Discounts on products and services