Representative, Auto Claims

Definity Financial Corporation; Montreal; On-site; CAD 43,700 - 80,500; Full time

Job summary

Join a dynamic and customer-focused team at an established industry player, where you will play a crucial role in investigating and settling automobile claims. This position offers the opportunity to provide exceptional service to customers while working collaboratively with vendors to resolve claims efficiently. You will thrive in a fast-paced environment, utilizing your communication skills and insurance knowledge to ensure a seamless claims process. If you are passionate about helping others and are looking for a rewarding career in the insurance sector, this role is perfect for you.

Qualifications

• Minimum DEC or ACS required, with insurance licenses preferred.
• Experience in handling automobile claims is essential.

Responsibilities

• Investigate and settle first-party automobile claims.
• Provide accurate claims service to all customers.
• Maintain detailed file records and process claims payments.

Skills

Customer Service

Communication Skills

Bilingualism (English and French)

Keyboarding Skills

Ability to Thrive Under Pressure

Education

DEC or Attestation of College Studies (ACS)

Personal Insurance License (5b)

Commercial Insurance License (5a)

Job description

What can you expect in this role?
- Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims.
- Provide prompt, courteous, accurate and fair claims service to all customers, internal and external.
- Manage auto telephone claims until resolution.
- Fully explain the claim process to all customers in a way they’ll easily understand.
- Confirm whether claims are covered under a customer’s policy.
- Ensure all claims are promptly investigated.
- Work with the customer and preferred vendors to determine the best way to resolve the claim.
- Maintain detailed file records by entering pertinent data into the appropriate systems.
- Process claims payments within your authority level.
- Initiate salvage and subrogation procedures on assigned claims.
- Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies.
- Achieve and maintain a file disposition rate of 100% on a monthly basis.

What do you bring to the role?
- Minimum completion of DEC or Attestation of College Studies (ACS).
- Personal insurance license (5b) mandatory and Commercial insurance license (5a) preferred.
- Candidates who are currently studying for their insurance license will also be considered for employment.
- Experience handling automobile claims with a good understanding of terminology and auto policies.
- Previous customer service experience is a definite asset.
- Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily.
- Professional, friendly and courteous to customers.
- Able to thrive under pressure and remain calm.
- Excellent written and verbal communication skills.
- Bilingualism (English and French) is required.

High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.

Salary Range: $43,700 - $80,500