Associate, Sales and Customer Service (January)

Intact Financial Corporation; Vancouver; Hybrid; CAD 47,000 - 58,000; Full time

Benefits offered by this job

Flexible work

Hybrid work

Extra days off

Telemedicine

Wellness account

ESPP

Pension plan

Job summary

Intact Financial Corporation in Vancouver is seeking a Sales and Customer Service Associate for its inbound call center. You will advise Canadians on insurance products, analyze needs, and promote cross-selling opportunities while delivering top-tier service.

The role offers a 35-hour workweek, a hybrid work model, and a performance-based bonus plan with opportunities for advancement. Training and mentoring support growth and career development within a values-driven team.

Qualifications

• Excellent communication skills, with the ability to explain complex information clearly.
• Previous call center or customer service experience is preferred.
• Willingness to study for and pass the provincial insurance licensing exam.

Responsibilities

• Advise customers on insurance products and guide them through next steps.
• Analyze customer needs and promote personal insurance products and cross-sell services.
• Process payment-method changes and keep accounts updated accurately.
• Handle inquiries from existing customers by phone and email with professionalism.

Skills

Customer service

Sales experience

Communication skills

Tech-savvy

Multi-tasking

Licensing exam preparation

Bilingual English-French

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary. Flexible work arrangements and a hybrid work model Possibility to purchase up to 5 extra days off per year Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to): 47,100 - 57,500 Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 5% As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Are you passionate about making a difference and known for your exceptional communication and interpersonal skills? If so, we have the perfect opportunity for you! Join us as a Sales and Customer Service Associate working in an in-bound call center. You’ll become a trusted advisor, helping Canadians protect what matters most to them. You'll receive comprehensive mentoring and training, empowering you to reach your career goals. Plus, your achievements will be celebrated through our annual bonus plan and accelerated career path, offering opportunities for promotion after just six months. Ready to elevate your career and turn your passion for customer service into an exciting career? Join our team where the sky’s the limit!

Location: Vancouver, 200 Granville St Work Schedule: 35 hours per week Monday to Saturday, 8 a.m. to 6 p.m. (working five 8-hour shifts and a 1 hour break) The work schedule will include all Saturdays for the first year. After 12 months, you’ll have the opportunity to transition to a 5-week rotation During the first year, working on statutory holidays is required, and you'll be compensated according to labor standards. During the training phase, you may be asked to come in up to 4 days a week. After the successful completion of training, we offer a hybrid work model that provides the balance between working from home and enjoying meaningful in-person interactions.

What you'll do here:

• Play a key role in optimally protecting our customers' most valuable assets by advising them on appropriate insurance products, answering their product questions and guiding them through the next steps.
• Analyze individual customer needs, promote and cross-sell personal insurance products and services.
• Accept and efficiently process payment method changes, ensuring that customer accounts are updated in an accurate and timely manner.
• Handle telephone and electronic inquiries from existing customers in a professional and timely manner, providing exceptional customer service and resolving issues promptly.

What you bring:

• At least one year of customer service experience required; previous call center experience is preferred
• Previous experience in sales and customer loyalty is highly desirable
• Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others.
• Tech-savvy abilities, with confidence in navigating various systems.
• Ability to multi-task and remain calm under pressure
• You must be prepared to study for and pass the provincial insurance licensing exam with the support of our in-house training team.
• Bilingualism in English and French is an asset
• No Canadian work experience required however must be eligible to work in Canada.

We are an equal opportunity employer At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs. Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.