Insurance & Customer Solutions Specialist (Inbound/Outbound)

Kibbi Technologies Inc.; Barrie; On-site; CAD 50,000 - 60,000; Full time

Job summary

Desjardins is seeking a Customer Service Representative for its Desjardins Insurance Agent Team Member in Barrie, ON. The role focuses on delivering tailored insurance solutions, handling inbound/outbound calls, and supporting clients with a strong emphasis on customer service and sales.

The successful candidate will be able to provide guidance on insurance products, meet sales goals, and potentially obtain a Property & Casualty license with company support.

Qualifications

• Sales experience preferred
• Track record of meeting sales goals/quotas
• Excellent interpersonal skills
• Excellent written, verbal and listening communication
• Proactive in problem-solving
• Dedicated to customer service
• Ability to multi-task
• Ability to make presentations to potential customers
• Property & Casualty license (preferred/must be able to obtain)
• Licensing assistance provided

Responsibilities

• Represent Desjardins and provide customers with best solutions for their insurance needs.
• Deliver inbound/outbound service and sales for insurance products.
• Act as product expert and address customer concerns; escalate when needed.
• Meet marketing goals with the agent and contribute to lead development.
• Provide prompt, accurate, and friendly customer service across channels.

Skills

Sales experience

Interpersonal skills

Communication skills

Problem-solving

Customer service

Multi-tasking

Presentation skills

Licensing (P&C)

Job description

Desjardins is seeking a Customer Service Representative for its Desjardins Insurance Agent Team Member in Barrie, ON. The role focuses on delivering tailored insurance solutions, handling inbound/outbound calls, and supporting clients with a strong emphasis on customer service and sales.

The successful candidate will be able to provide guidance on insurance products, meet sales goals, and potentially obtain a Property & Casualty license with company support.