Insurance CSR – In-Office Client Advocate (Toronto)

Tracey Pether - Desjardins Insurance Agent; Toronto; On-site; CAD 36,000 - 60,000; Full time

Job summary

Desjardins Insurance Agency is seeking a Customer Service Representative to join our friendly, in-office team in Toronto. You will build trusted relationships with clients, educate them on coverages, and support billing and policy servicing to help protect what matters most.

We value energy, a positive attitude, and a willingness to obtain your Property & Casualty license with our support, while thriving in a fast-paced, customer-focused environment.

Qualifications

• Minimum 2 years in customer service, retail, or related fields.
• Strong multitasking and communication skills.
• Willingness to obtain Property & Casualty license with company support.
• Able to work in-office in Toronto.

Responsibilities

• Build trusted relationships with customers in person and over the phone
• Educate clients on insurance coverages and tailor solutions
• Assist with billing, payments, and policy servicing
• Identify opportunities to enhance coverage and improve satisfaction
• Handle inquiries with clear and accurate information

Skills

Customer service experience

Communication skills

Multitasking

In-person interaction

Licensing readiness

Job description

Desjardins Insurance Agency is seeking a Customer Service Representative to join our friendly, in-office team in Toronto. You will build trusted relationships with clients, educate them on coverages, and support billing and policy servicing to help protect what matters most.

We value energy, a positive attitude, and a willingness to obtain your Property & Casualty license with our support, while thriving in a fast-paced, customer-focused environment.