Insurance Claims Coordinator

FirstService Residential; Vancouver; On-site; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Health & dental

Time off benefits

Paid holidays

Employee Assistance Program

Tuition Reimbursement

Job summary

FirstService Residential in Vancouver is seeking a Claims Administration Coordinator to join our Insurance and Risk Management team. Reporting to the Director, Client Risk Management, you will lead communications with property managers, councils, homeowners and other stakeholders to guide the loss recovery process.

You will travel throughout Metro Vancouver to properties after a loss, attend Council Meetings and AGMs, and help implement long‑term procedures to reduce risk while maintaining high

Qualifications

• Bachelor’s degree or a combination of relatable education with a minimum of 2 years’ industry-related experience.

Responsibilities

• Investigate and assist with property claims in a timely and respectful manner.
• Educate property managers, council members, homeowners, tenants, and others on steps of a loss and recovery, including duties and responsibilities.
• Work with property managers and clients to analyze current claims processes, identify gaps, and opportunities for continuous improvement and risk reduction.
• Implement long-term standard operating procedures to optimize performance and build community resilience.
• Support the claims process with on-site visits and attendance at Council Meetings and AGMs with ownership.
• Ensure service and quality standards are met and strive to exceed them.
• Document the claims file after speaking/meeting with all involved parties and obtaining reports (e.g., third-party adjusters).
• Maintain and update databases for loss information analysis and reporting to strengthen resilience strategies.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Education

Bachelor's degree

Job description

Description

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

We are looking for a Claims Administration Coordinator to join our Insurance and Risk Management department. Reporting to the Director, Client Risk Management, the Claims Coordinator is a dynamic individual who will have a lasting impact on our clients by providing excellent customer service and actively enhancing community resiliency in our managed buildings. The Claims Coordinator will assume a lead role communicating and liaising with various parties.

The Claims Administration Coordinator is passionate about providing education and will be a resource for council members, homeowners, tenants, and other stakeholders. The Coordinator will be central in outlining and communicating the steps following a loss and expediate the process for recovery, including defining the duties and responsibilities of each stakeholder involved.

Responsibilities:

• Investigate and assist with property claims in a timely and respectful manner
• Communicate and educate property managers, council members, homeowners, tenants, and others on the steps of a loss and the process for recovery including their duties and responsibilities
• Work closely with property managers and clients to analyze current claims processes; identify critical operational objectives, links, and gaps; clarify opportunities for continuous improvement and reduction of risk
• Implement long-term standard operating procedures to optimize performance and build community resilience
• Support the claims process with visits on-site, and attendance at Council Meetings, and Annual General Meetings with ownership
• Ensure that established service and quality standards are met; strive to continually exceed those standards.
• Document the claims file after speaking/meeting with all involved parties and obtaining appropriate reports (e.g., third party adjustors).
• Maintain and update various databases for the collection, analysis and reporting of loss information to strengthen resilience strategies

Experience:

• The successful candidate will possess a bachelor’s degree, or a combination of relatable education and have a minimum of 2 years’ industry related experience.
• The candidate will have a comprehensive understanding of working on property claims.Prior experience working with new developments, high rises, high-density and mixed-use strata properties considered a strong asset.
• The role includes communicating with internal contacts within the organization, as well as external contacts. Excellent interpersonal skills are key to success in deliver of the role, including outstanding verbal and written communication skills.
• The successful candidate will be expected to travel throughout Metro Vancouver to attend properties after a loss, council meetings and corporate events, often after business hours.
• Proof of a valid BC Driver’s License will be required.

Salary: $65,000 - $70,000 annually

What We Offer:

• health & dental
• time off benefits
• paid holidays
• access to our Employee Assistance Program
• Tuition Reimbursement

FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.