Manager, Claims Operations

Mini Mall Storage; Calgary; On-site; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Group benefits

GRSP matching

Discretionary bonus program

Employee referral program

Rent discounts

Job summary

Avenue Living Asset Management seeks a Claims Operations Manager to lead the insurance and risk team, overseeing incident reporting, claims review, and liaison with TPAs. You will manage complex claims, prepare senior‑level reports, and drive improvements across the risk program.

Ideal candidates have 10+ years in risk/insurance, CRM/CIP/FCIP designations preferred, and a background in real estate claims. This is a senior, on‑site role with strong collaboration across departments.

Qualifications

• Over 10 years of relevant experience.
• In-depth knowledge of risk management and insurance; real estate experience is a plus.
• CRM, CIP and FCIP designations preferred.
• Background as a General Adjuster with property and liability claims preferred.

Responsibilities

• Oversee incident reporting and triage with claims staff, TPAs, and internal teams.
• Lead a team of insurance claims professionals ensuring efficient day-to-day management.
• Oversee complex claims with TPAs and insurers for timely operation resumption.
• Review and approve actions/payments to third party adjusters within SIR limits.
• Maintain claims data, reserves, and payments in the risk management system.
• Prepare reports for senior committees and drive process improvements.

Skills

Risk management

Insurance

Team leadership

Communication

Independent work

Stakeholder collaboration

Analytical thinking

Education

Bachelor's degree in Business Administration/Finance/Risk Management

Job description

Avenue Living Asset Management is dedicated to sourcing, analyzing, and strategizing long‑term investments. Our unique approach has led to rapid growth across North America now representing one of Canada’s largest alternative asset managers. Since 2006, we have acquired over $8.5 billion in assets under management across a variety of sectors throughout Canada and the USA. Our various funds include assets in multifamily residential, self‑storage, commercial, as well as agricultural land.

The strength of our platform lies in working with the right people. Acting with integrity and employing an entrepreneurial mindset, our employees work together to create an exciting, dynamic workplace. By employing an active hands‑on approach to asset management, our skilled and innovative team operates closely alongside our investors. We’re disciplined, we focus on value, and we’re informed experts. We pride ourselves on our diverse and inclusive workplace; we are a unique workplace with unique people.

Reporting to the Senior Vice President, Insurance and Risk, our Claims Operations Manager will be an integral member of our insurance and risk management team, you will actively contribute to the administration, development, analysis, and management of the Corporation’s insurance programs.

WHAT WILL YOU DO?

• Oversee internal incident reporting and triage process ensuring timely assignment of matters to claims staff, TPA or internal staff in partner operations groups for handling
• Manage a team of insurance claims professionals, ensuring day to day claims are managed efficiently and effectively.
• Oversee and manage complex claims in partnership with our TPA and insurer partners ensuring a timely resumption of operations
• Serve as the alternate in the Emergency Response Process in the SVP, Insurance and Risk’s absence.
• Review and recommend approval of actions and payments to third party adjusters handling claims within the companies’ Self‑Insured Retention (SIR) limits.
• Supervise the reporting of incidents and claims through the company’s internal system.
• Work closely with insurers, operations, and technical services to manage property and casualty claims and present claims to insurers.
• Review and analyze incident and claims data to identify trends and recommend potential risk control activities.
• Act as the liaison with adjusters, claims vendors and internal staff on a variety of claim related issues.
• Ensure claims department maintains up‑to‑date claims files, reserves and payments in the corporate accounting and risk management system.
• Maintain claims data, and related documents in the corporate Risk Management System
• Assist in preparing reports and presentations for various senior committees.
• Drive continuous improvement to the claims handling processes, systems and analytics reporting
• Aid the SVP, Insurance and Risk in managing corporate insurance programs, which may include claims administration, loss forecasting, and other assigned responsibilities.

WHAT WILL YOU NEED?

• Over 10 years of relevant experience.
• In depth knowledge of risk management and insurance, with real estate industry experience considered an asset.
• Bachelor’s Degree in Business Administration, Finance, Risk Management and/or an equivalent field is preferred
• Experience with international or US insurance programs would be advantageous.
• Preferred completion of CRM, CIP and FCIP designation preferred
• Background as a General Adjuster with experience in property and liability claims is preferred.
• Proven capability to work independently as well as collaboratively in team environments, including with remote team members.
• Excellent written and oral communication with the ability to present to all staff levels including management.
• The ability to effectively communicate complex claims matters to other business groups and look beyond the claim to the larger business group and prioritize competing group needs and wants

WHATDOWE OFFER?

• We live and breathe our core values. We go the extra mile. We’re honest. We always have each other's back. We have tons of integrity. And we always own it and adapt – no matter the challenge.
• With the support to do things differently, grow personally and professionally, and bring your whole self to work, there's no limit to the impact you can make.
• We provide a competitive compensation package composed of a group benefits plan,GRSP matching, and a discretionary bonus program. In addition, Avenue Living also offers an Employee Referral Program that rewards active employees for successful referrals.
• An employee centric culture with paid time off for employer supported volunteerism, a generous awards and recognition program, discounted monthly rent in Avenue Living Communities’ properties, and employee and savings program savings through industry partnerships.
• We are committed to a strong, safe work environment.

What makes us different makes us stronger.We want Avenue Living to be a great place to work for everyone; where people feel safe, included, inspired,trusted, and supported so they can be, and bring, their best.We'recommitted to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valuedand utilizedto help achieve better results. As anorganization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics.We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment.Should you require accommodation to participate fully in the recruitment process, please email [e-mail] .