Property Services Manager

FirstService Residential Canada; Canada; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Health Spending Account

Career training and support

Competitive salaries and benefits

Job summary

A leading property management company in Canada is hiring a Property Services Manager. This role involves overseeing Front Desk and Housekeeping teams to maintain service excellence. The ideal candidate will possess strong leadership and customer service skills. They will manage onboarding and compliance, ensuring high standards and adherence to company values. Compensation ranges from $50,000 to $65,000 plus benefits, with opportunities for growth within the organization.

Qualifications

• Minimum 3 years of experience in service management.
• Strong emphasis on customer service and communication skills.
• Demonstrated ability in training and health & safety.

Responsibilities

• Lead Front Desk and Housekeeping teams to ensure high standards.
• Manage onboarding and compliance processes for associates.
• Submit weekly activity reports to upper management.

Skills

Leadership

Customer Service

Interpersonal Skills

Conflict Resolution

Microsoft Applications

Education

Three to five years in service management

Tools

Workforce management software

Job description

Property Services Manager FirstService Residential is owned by FirstService Corporation, a proudly Canadian company and one of Canada’s great business success stories. FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

Why choose Us We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more! Most importantly, we are committed to empowering, developing and supporting all our associates.

FirstService Residential is seeking a dedicated and experienced Property Services Manager to lead a team of Front Desk and Housekeeping associates. The ideal candidate will exhibit exceptional leadership qualities, possess a keen eye for detail, and be committed to upholding the highest standards of service excellence. Reporting directly to the Director of Operations, the Property Services Manager will play a pivotal role in ensuring the smooth operation of assigned properties while adhering to established Standard Operating Procedures (SOPs) and company values.

Essential Duties & Responsibilities

Operations Management

• Ensure that all operational activities at assigned properties are executed in strict accordance with established Standard Operating Procedures (SOPs) and Standing Orders.
• Oversee the day-to-day operations of Front Desk and Housekeeping departments, ensuring seamless coordination and efficiency.

• Consistently represent oneself and the organization in a professional manner
• Uphold the FirstService Residential Mission and values
• Promotes and contributes to the A-Player Program

Associate Management

• Supervise, mentor, and develop a team of associates to consistently deliver exceptional customer service and maintain high-quality standards.
• Conduct regular performance evaluations using company-standard supervisory visitation forms and documentation.
• Implement progressive discipline processes as necessary to address issues of poor performance, misconduct, or policy violations.

Compliance

• Manage all aspects of associate onboarding and offboarding processes, including but not limited to orientation, training, and compliance with legal and safety regulations.
• Ensure compliance with attendance management, timesheet accuracy, health and safety standards, and legal requirements, as well as WSIB programs in place.
• Facilitate transfers, leave management, and return-to-work processes for associates as needed.

Training and Development

• Proactively arrange the recruitment, training, and develop a team of engaged associates to meet the evolving needs of the business.
• Utilize workforce management software for efficient associate scheduling, payroll management, and performance tracking.
• Maintain accurate training records and conduct field training sessions as required.
• Utilize the orientation and onboarding process to engage all new associates and ensure they have the tools and knowledge to perform their roles.
• Have the ability to work billable and non-billable shifts when required.

Communication and Reporting

• Communicate necessary information throughout the department in a timely and professional manner.
• Submit weekly field activity reports to upper management, detailing operational performance and any relevant issues or concerns.

Education & Experience

• Required: Three (3) to five (5) years of experience in service management, recruitment, selection, training, and/or direct supervision of personnel.
• Strong emphasis on customer service, communication, and interpersonal skills.
• Demonstrated ability to deliver effective Training and Health and Safety programs.
• Effective written and verbal communication skills are essential.
• Preferred: Two (2) to three (3) years of business experience.

Knowledge, Skills & Proficiencies

• Committed to continual learning, demonstrated through participation in educational opportunities enhancing interpersonal skills.
• Proficient in producing comprehensive documentation, particularly in front desk, security, and relationship management areas.
• Ability to communicate effectively, instilling confidence in all associates.
• Intermediate knowledge of Microsoft Applications, especially SharePoint, Outlook, Word and Excel.
• Goal-oriented with a self-starting drive to accomplish tasks.
• Proficient in conflict resolution, collaboration, and listening skills.
• Maintain confidentiality of sensitive information.
• Exhibits excellent client interaction and visibility.
• Demonstrates strong oral and written communication skills.
• Organizational and time management abilities, adept at implementing and monitoring progress to ensure successful completion under pressure and deadlines.
• Exceptional problem-solving skills with a knack for creative solutions.
• Collaborative team player, adept at sharing ideas constructively and addressing problems effectively to find practical solutions.
• Adheres to strong ethical practices.

Physical Requirements / Working Environment

• Must be available to work afternoon, evening, and weekend shifts.
• Ability to stand and walk for extended periods.
• Effective communication skills required for resolving issues and managing business operations both in-person and over the phone.
• Finger dexterity is necessary for typing and keyboard use.Mobility required for moving around buildings, making copies, sending mail and faxes, and patrolling premises, including lengthy walks on uneven terrain and periodic visits to site offices.
• Continuous talking and hearing during communication with guests, supervisors, and associates.
• Ability to sit for certain periods.
• Travel to site offices may be required frequently.

Compensation

Compensation for this role is between $50 – 65,000 + benefits.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Equal Employment Opportunity

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.