Claims Administrator Coordinator

Coast Claims Insurance Services; Victoria; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Benefits package

RRSP matching

6 paid sick days per year

Paid vacation time

Work-life balance

Fixed hours 8:30–4:30, Mon–Fri

Supportive team environment

Job summary

Coast Claims Insurance Services in Victoria, BC seeks a Claims Administrator Coordinator to support our Claims and Operations teams. This role blends claims administration, reception, and office coordination to deliver outstanding service and professional support.

You will open new claim files, manage documentation, and assist adjusters while maintaining a high level of organization and discretion. Stable hours and a collaborative team environment are offered.

Qualifications

• Administrative, insurance, claims support, or reception experience is an asset.
• Strong attention to detail with accurate data entry and document preparation skills.
• Experience managing multiple requests through phone and email.
• Proficiency with Microsoft Office and comfort learning new systems and technology.
• Excellent organizational skills with the ability to prioritize work and meet deadlines.
• Professional communication and customer service skills.
• Ability to follow established processes while working independently.
• A high level of discretion when handling confidential information.

Responsibilities

• Open new claim files and enter claim information into company systems.
• Process multiple claims daily with accuracy.
• Prepare claim acknowledgements and correspondence using templates.
• Maintain electronic and physical claim files.
• Manage mail, courier shipments, and priority post.
• Coordinate claim documentation, filing, scanning, and document management.
• Greet clients and visitors and maintain a professional reception area.
• Manage a multi-line phone system and direct inquiries.
• Schedule after-hours adjusters and support telephone system administration.
• Assist adjusters and management with administrative and operational support.
• Order office supplies and maintain resources.
• Support team projects and smooth day-to-day operations.

Skills

Administrative experience

Insurance/claims support

Communication skills

Data entry accuracy

Microsoft Office

Tools

Microsoft Office

Job description

Join a Team That Makes a Difference

Coast Claims Insurance Services is one of Canada's leading independent adjusting firms, providing professional claims services across British Columbia, Alberta, and Ontario. We are known for our commitment to exceptional customer service, strong industry expertise, and supportive team culture.

Coast Claims Insurance Services is one of Canada's leading independent adjusting firms, providing professional claims services across British Columbia, Alberta, and Ontario. We are known for our commitment to exceptional customer service, strong industry expertise, and supportive team culture.

We are seeking a highly organized and customer-focused Claims Administrator Coordinator to support our Claims and Operations teams. If you thrive in a fast-paced environment, enjoy administrative excellence, and take pride in delivering outstanding service, we'd love to hear from you.

This role combines claims administration, reception, customer service, and office coordination, making it an excellent opportunity for someone looking to grow their career within the insurance industry.

What You'll Do

As the first point of contact for many clients and business partners, you'll play a key role in ensuring claims are opened, documented, and managed efficiently.

Key responsibilities include

• Opening new claim files and entering claim information into company systems.
• Processing multiple claims daily while ensuring accuracy and attention to detail.
• Preparing claim acknowledgements and correspondence using approved templates.
• Maintaining electronic and physical claim files.
• Managing incoming and outgoing mail, courier shipments, and priority post.
• Coordinating claim documentation, filing, scanning, and document management.
• Greeting clients and visitors and maintaining a professional reception area.
• Managing a multi-line phone system and directing inquiries appropriately.
• Scheduling after-hours adjusters and supporting telephone system administration.
• Assisting adjusters and management with administrative and operational support.
• Ordering office supplies and maintaining office administrative resources.
• Supporting team projects and contributing to smooth day-to-day operations.

What You'll Bring

• Administrative, insurance, claims support, or reception experience is an asset
• Strong attention to detail with accurate data entry and document preparation skills
• Experience managing multiple requests through phone and email
• Proficiency with Microsoft Office and comfort learning new systems and technology
• Excellent organizational skills with the ability to prioritize work and meet deadlines
• Professional communication and customer service skills
• Ability to follow established processes while working independently
• A high level of discretion when handling confidential information

Why Join Coast Claims?

• Comprehensive benefits package
• Company-matching RRSP program
• 6 paid sick days per year
• Paid vacation time
• Work-life balance
• Stable daytime hours, Monday to Friday from 8:30 a.m. to 4:30 p.m.
• A supportive and collaborative team environment

Coast Claims prioritize diversity while we thank all applicants for their interest in this opportunity, we will only be in direct contact with those applicants who are selected for an interview.