Bilingual Claims Coordinator

Beyond Bilingual Inc.; Calgary; On-site; CAD 48,600 - 59,400; Full time

Benefits offered by this job

Health, Dental & Life Insurance

On-call and overtime pay

Company culture events

Exclusive dry-cleaning discounts

Banking discounts

Rewards program

Global hotel savings

Job summary

A leading Canadian insurance firm is seeking a bilingual Claims Coordinator to oversee and process claims. In this full-time role, you will work closely with clients and insurance companies to ensure timely claim handling. The ideal candidate will have excellent communication skills, at least 1 year of customer service experience, and the ability to work under pressure. A comprehensive benefits package is provided, along with a supportive company culture.

Qualifications

• 1+ years of experience in customer service or retail.
• Strong communication skills.
• Problem-solving abilities.

Responsibilities

• Oversee and process claims in a timely manner.
• Provide outstanding customer service.
• Maintain accurate claim data in the system.
• Liaise between clients and insurance adjusters.

Skills

Bilingual French and English

Customer service experience

Empathy

Time management

Conflict management

Job description

Overview

President and Founder | Bilingual Recruitment

Employment: Full-Time Permanent

Hours: Monday to Friday 8:00am to 4:30pm (30-minute lunch & two 15-minute breaks)

Salary: Up to $54,000 (Overtime may apply)

Company:

This position is with a leading Canadian full service Additional Living Expenses (ALE) Specialist. The organization manages short-term and long-term ALE requirements for policyholders, allowing them to focus on their basic needs while freeing up adjusters and insurance companies to focus on the claim.

The company provides assurance and peace of mind for policyholders and adjusters during catastrophic events (such as fire, water, or flood damage), helping them return to normality as quickly as possible.

Benefits

• Benefits: Health, Dental & Life Comprehensive benefits package through Alberta Blue Cross, including health, dental, vision, travel, and wellness support


• On-call and overtime: 1-8 weeks with a few hours of work paid at 1.5 times the regular rate


• Great culture and company environment: Described as a happy family.


• BBQs & Staff Parties: BBQs over lunch, and summer and winter events in Calgary following our Town Halls. Enjoy good food, (hopefully) sunshine, and great company, partners are welcome at the winter celebration!


• Dry Cleaning: Exclusive dry-cleaning discounts through our sister company


• Banking Discounts Perks with BMO’s Bank at Work program, enjoy waived fees, credit benefits, mortgage discounts, and more.


• SureBucks Our internal rewards program for non-managers in Operations and Finance teams, where you can be nominated for great work and redeem those points for real, physical items.


• IATA Discount Card Global hotel savings with exclusive rates at major hotel chains worldwide.

Position Overview

A Claims Coordinator is responsible for overseeing and processing claims. The position works closely with insurance companies, clients, and internal stakeholders to ensure claims are handled in a timely and accurate manner. The successful candidate will be able to follow instructions with minimal supervision, thrive in a team-oriented, fast-paced environment, and demonstrate sensitivity and professionalism toward clients who are often in distress after an insurance loss. This role requires problem-solving abilities, high attention to detail, strong communication, and excellent time-management and prioritization skills.

Job Responsibilities

• Address new claims, gather requirements, input information into CRM, and manage the end-to-end process—balancing exceptional customer service and efficiency.


• Assist the Claims Team by providing outstanding customer service and managing incoming calls to the claims line.


• Enter and maintain claim data in the system with accuracy.


• Support policyholders in understanding the temporary housing process within an insurance claim by delivering exceptional customer service.


• Help select suitable properties that meet clients’ requirements.


• Prepare leases, contracts, payment authorizations, and other paperwork as needed.


• Apply strong time-management skills while handling multiple urgent tasks simultaneously.


• Liaise between policyholders, property managers, and insurance adjusters.


• Respond to changing requirements, issues, and repair schedules as required.


• Enter and collate accurate information for billing purposes.


• Produce and send monthly statements and follow up on outstanding payments from clients.


• Perform any other tasks as deemed necessary by management.

Education & Qualifications Required

• Bilingual French and English (spoken and written)


• 1+ years of experience (can include any Customer Service or Retail)

Core Competencies

• A passion for providing exceptional customer support and services.


• Empathy and the ability to put clients at ease who may be in distress.


• Excellent time management and prioritization skills.


• Conflict management, service-focused, and solution-oriented skills.


• Ability to work under pressure and make sound decisions.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Insurance