Insurance Account Analyst - Hybrid (6-Month Contract)

fish recruit; Vaughan; Ibrido; CAD 2.617.000 - 3.168.000; Tempo pieno

Descrizione del lavoro

Randstad Canada is seeking an Account Analyst for a 6-month assignment at our Markham location, transitioning to a hybrid on-site/remote role. Training is on-site for ~2 weeks.

You'll earn $19.57 per hour and support billing inquiries for customers/brokers, with 8:00am–8:00pm shifts and 50% hybrid work. Responsibilities include resolving billing discrepancies with brokers/underwriters, triaging insurance inquiries, communicating clearly by phone and email, and owning customer relations from

Competenze

• Previous customer service experience, preferably in a call center.
• Ability to multi-task in a fast paced environment.
• Professional telephone and email etiquette.
• Proficiency with word processing and Excel, plus Windows apps.
• Clear and concise communication with customers and brokers.

Mansioni

• Provide first in class service to customers/brokers by supporting billing inquiries.
• Investigate and resolve discrepancies with brokers and underwriters on billing matters.
• Assist with inbound insurance/claims inquiries and triage to the appropriate team.
• Communicate clearly via telephony and email about programs/services.
• Interpret customer needs and respond professionally.
• Collect relevant information to ensure seamless interactions.
• Take ownership of customer relations and follow through on commitments.

Conoscenze

Customer service

Call center

Multitasking

Telephone etiquette

MS Excel

Windows apps

Clear communication

Strumenti

Microsoft Excel

Windows applications

Descrizione del lavoro

Randstad Canada is seeking an Account Analyst for a 6-month assignment at our Markham location, transitioning to a hybrid on-site/remote role. Training is on-site for ~2 weeks.

You'll earn $19.57 per hour and support billing inquiries for customers/brokers, with 8:00am–8:00pm shifts and 50% hybrid work. Responsibilities include resolving billing discrepancies with brokers/underwriters, triaging insurance inquiries, communicating clearly by phone and email, and owning customer relations from