Inside Sales Support Specialist - Growth Path & Benefits

Zodiac Light Waves Inc.; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Two weeks’ paid vacation per year

Comprehensive benefits after probation

$500 annual health and wellness_allow

Regular team lunches and company-wide

On-the-job training and professional

Room to grow with the company

Job summary

Zodiac Light Waves Inc. is seeking a detail-oriented Sales Associate to support our sales team.

This inside, sales-support role keeps the CRM accurate, prepares quotes, reviews tenders and RFPs, and helps ensure no lead, deal or deadline slips through the cracks. You will work with retirement homes, healthcare organizations and commercial clients, handling CRM, quotes, tenders, and bids, while coordinating with design and project management.

Qualifications

• 1–2+ years of experience in sales support, sales coordination, inside sales or a similar administrative role.
• Strong attention to detail and pricing accuracy.
• Excellent organization and time management, with the ability to manage multiple deadlines.
• Experience keeping CRM records up to date.
• Proficient in Microsoft Excel, Word and Outlook (or Google Workspace).
• Clear, professional written and verbal communication in English.
• Able to work fully in office in Ottawa (Orléans).
• Legally entitled to work in Canada.

Responsibilities

• CRM and pipeline management: keep leads, contacts, accounts and deals up to date.
• Update deal stages, notes, next steps and follow-up dates so the pipeline stays accurate.
• Prepare pipeline and activity reports for the sales team.
• Spot stalled deals or overdue follow-ups and flag them to the team.
• Generate quotes using our pricing, bills of materials and design information.
• Check quotes for accuracy before they go out.
• Help put together proposals, pulling in scope, pricing and supporting documents.
• Track sent quotes and follow up on their status.
• Review tenders, RFPs and RFQs, and pull out key requirements, deadlines, mandatory forms and submission instructions.
• Summarize each tender for the sales team so they can decide whether to bid.
• Coordinate with Design and Project Management to gather what’s needed for a bid.
• Build and track a tender calendar so no submission deadline is missed.
• Assemble and check bid packages before submission.
• Follow up with prospects and customers by phone and email.
• Help schedule customer meetings and site visits for the sales team.
• Support digital marketing and take part in sales and marketing meetings.

Skills

CRM management

Attention to detail

Organization

Communication

English proficiency

Time management

Education

College diploma or university degree in business/marketing or related field

Tools

Microsoft Excel

Microsoft Word

Outlook

Zoho CRM

Google Workspace

Job description

Zodiac Light Waves Inc. is seeking a detail-oriented Sales Associate to support our sales team.

This inside, sales-support role keeps the CRM accurate, prepares quotes, reviews tenders and RFPs, and helps ensure no lead, deal or deadline slips through the cracks. You will work with retirement homes, healthcare organizations and commercial clients, handling CRM, quotes, tenders, and bids, while coordinating with design and project management.