Inside Sales & Spare Parts Specialist

Ems-Tech Inc; Canada; On-site; AUD 55,000 - 75,000; Full time

Job summary

EMS-Tech Inc. in Australia is seeking an Inside Sales/Customer Service Associate to manage spare parts orders, prepare quotations, and ensure timely delivery of parts. You will coordinate with suppliers and customers, draft procurement documents, and maintain orderly spare parts files while supporting senior staff.

The role requires strong organizational skills, attention to detail, and the ability to work both independently and as part of a team in a fast-paced environment.

Qualifications

• 0-2 years of experience in a client-facing customer service role.
• Proficiency in MS Office Suite (Word, Excel, Teams).
• Strong organizational and communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Quotation Preparation: Research historical data, including reading technical drawings, or source new parts to prepare accurate spare parts quotations.
• Procurement Documentation: Draft and manage procurement documents such as spreadsheets, databases, requests for quotations, and purchase orders for spare parts.
• Drawing Management: Receive, organize, and circulate supplier and fabricator drawings for approval, including preparing drawing transmittals.
• Coordinate order fulfillment and tracking, monitoring quotes, shipments, invoices, and payments to maintain smooth operations.
• Support Senior Staff: Assist in maintaining and organizing spare parts files and correspondence.
• Additional Duties: Perform any other duties assigned by the supervisor.

Skills

Organizational skills

Communication skills

Teamwork

Education

Business or Technical degree/diploma

Tools

MS Office Suite (Word, Excel, Teams)

Job description

EMS-Tech Inc. in Australia is seeking an Inside Sales/Customer Service Associate to manage spare parts orders, prepare quotations, and ensure timely delivery of parts. You will coordinate with suppliers and customers, draft procurement documents, and maintain orderly spare parts files while supporting senior staff.

The role requires strong organizational skills, attention to detail, and the ability to work both independently and as part of a team in a fast-paced environment.