Inside Sales & Customer Service

emx; Richmond Hill; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Employee insurance benefits

Collaborative team environment

Job summary

EMX Enterprises Limited is seeking an Inside Sales professional in Richmond Hill, Canada. In this role, you will manage customer orders, provide quotes, and build lasting relationships while collaborating with outside sales and warehouse teams. Ideal candidates will have 2+ years of experience in customer service or sales and strong communication skills.

This full-time position requires working Monday to Friday in-office. EMX offers a competitive salary and employee benefits.

Qualifications

• 2+ years of customer service or inside sales experience preferred.
• Clear and professional written and verbal communication skills in English.
• Strong organizational skills with the ability to manage multiple priorities.

Responsibilities

• Serve as the primary point of contact for customers via phone and email.
• Enter and track orders from quote through delivery.
• Collaborate with purchasing and warehouse teams for order fulfillment.

Skills

Customer service

Communication skills

Organizational skills

Team collaboration

Tools

Microsoft Office

Job description

EMX Enterprises Limited is looking for a motivated and personable Inside Sales professional to join our growing team. You will be the primary point of contact for customers, managing orders, providing quotes, and building lasting relationships. In this role, you will work closely with outside sales, purchasing, and warehouse teams to ensure a seamless experience from inquiry to delivery.

What We Offer

• Competitive salary and employee insurance benefit program
• Cross‑training and a customer service‑first culture
• Work in the growing electronics and PCB manufacturing industry
• Collaborative team environment with ongoing supplier training and development

Key Responsibilities

• Serve as the primary point of contact for customers via phone and email: take orders, provide quotes, and respond to inquiries
• Enter and track orders from quote through delivery, keeping customers informed throughout
• Coordinate with outside sales, purchasing, warehouse, and shipping teams to ensure accurate and timely order fulfillment
• Proactively anticipate repeat orders and communicate updated pricing and lead times
• Manage pricing discussions, scheduling adjustments, and customer communications across the order lifecycle
• Support new business development within existing accounts and pursue new account opportunities
• Prepare sales forecasts for management and suppliers; participate in meetings, product training, and supplier sessions

Requirements

• 2+ years of customer service or inside sales experience preferred
• Clear and professional written and verbal communication skills in English
• Strong organizational skills with the ability to manage multiple priorities accurately and urgently
• Computer proficiency and experience with Microsoft Office tools are assets
• Team player who collaborates across departments; willingness to visit local customers
• Availability for occasional after‑hours work; valid Canadian passport; consent to a standard criminal background check

Full‑Time Position (Hours: Monday to Friday, 8:30 AM – 5:00 PM)

Location: 100% In‑Office Role

EMX Enterprises Limited is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.